Error (ERROR_UNKNOWN) : Could not send mail to

Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 16:38

I have posted this previously in the Checkout Modules section of the forum but I don't think this is an issue with that module.

I have 2 problems.

1 when I try to send a test mail in the general setting of site admin I get:

Error (ERROR_UNKNOWN) : Could not send mail to

* in modules/core/classes/helpers/MailHelper_simple.class at line 102 (gallerystatus::error)
* in modules/core/classes/GalleryCoreApi.class at line 2540 (mailhelper_simple::sendtemplatedemail)
* in modules/core/AdminCore.inc at line 237 (gallerycoreapi::sendtemplatedemail)
* in main.php at line 174 (admincorecontroller::handlerequest)
* in main.php at line 87
* in main.php at line 80

file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
getParameter permissions.directory for core plugin
file_exists(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0/0.inc)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0)
is_dir(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0)
rename(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0/0.incoPKaUl,
/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0/0.inc)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c)
is_dir(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c)
mkdir(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045,
755)
fopen(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045/v_8,
w, 0)
fclose(Resource id #98)
file_exists(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/helpers/../../../../modules/core/templates/local/EmailTest.tpl)
file_exists(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/helpers/../../../../modules/core/templates/local/EmailTest.tpl)
file_exists(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/helpers/../../../../modules/core/templates/EmailTest.tpl)
stat(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/helpers/../../../../modules/core/templates/EmailTest.tpl)
getParameter smtp.from for core plugin
mail(xx@xx.co.uk, Gallery Email Test, This is a test email
from Gallery2, Content-Type: text/plain; charset="utf-8"
From:

)
realpath(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/../../../)
smtpmail error: Error (ERROR_PLATFORM_FAILURE) : Could not connect to smtp
host : 111 : Connection refusedin lib/smtp/smtp.php at line
71 (gallerystatus::error)
in modules/core/classes/GalleryPlatform.class at line 1030
in modules/core/classes/helpers/MailHelper_simple.class at
line 99 (unixplatform::mail)
in modules/core/classes/GalleryCoreApi.class at line 2540
(mailhelper_simple::sendtemplatedemail)
in modules/core/AdminCore.inc at line 237
(gallerycoreapi::sendtemplatedemail)
in main.php at line 174 (admincorecontroller::handlerequest)

in main.php at line 87
in main.php at line 80

Then when I am using the checkout module and do the checkout by E-mail option I get:

Error (ERROR_UNKNOWN) : Could not send mail to

* in modules/core/classes/helpers/MailHelper_simple.class at line 102 (gallerystatus::error)
* in modules/core/classes/GalleryCoreApi.class at line 2540 (mailhelper_simple::sendtemplatedemail)
* in modules/checkoutemail/Email.inc at line 171 (gallerycoreapi::sendtemplatedemail)
* in main.php at line 174 (emailcontroller::handlerequest)
* in main.php at line 87
* in main.php at line 80

I think these 2 problems are related, I have searched the forum and not found anything that looks like it would help.

Any Ideas?

Findo

SYS INFO
|
V

Gallery version = 2.0 core 1.0.0n Unpossible
PHP version = 4.3.10 cgi
Webserver = Apache/1.3.33 (Unix)
Database = mysql 4.0.25-standard-log
Toolkits = ArchiveUpload, Exif, NetPBM, Gd
Operating system = Linux infong 2.4 #1 SMP Mon Aug 9 10:21:08 CEST 2004 i686 unknown
Browser = Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.7.12) Gecko/20050919 Firefox/1.0.7

 
valiant

Joined: 2003-01-04
Posts: 32509
Posted: Thu, 2005-10-06 17:18

Could not connect to smtp
host : 111 : Connection refusedin lib/smtp/smtp.php

connection refused... so your smtp connection or your mail server is not configured correctly.
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 17:46

Would this have anything to do with my host using auth.smtp? and if so how do I get around it?
 
valiant

Joined: 2003-01-04
Posts: 32509
Posted: Thu, 2005-10-06 17:58

did you try the same smtp settings in another application, e.g. outlook? and did they work?
maybe ask your webhost...
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 18:20

Valiant,

yes the account I am using is set up and running in outlook 2000.

I'll keep playing around and see if I can fix it.
 
valiant

Joined: 2003-01-04
Posts: 32509
Posted: Thu, 2005-10-06 18:23

what settings do you use in outlook?
(other than the same smtp server, email address, password which should be the same in g2)?
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 18:31

Valiant,

The settings are:

pop.myhost.co.uk on port 110
auth.smtp.myhost.co.uk on port 25

auth is the same password as the mail server

any others you need to know

When a new user registers G2 sends mail to me without any problems to tell me...
 
valiant

Joined: 2003-01-04
Posts: 32509
Posted: Thu, 2005-10-06 18:36
Quote:
When a new user registers G2 sends mail to me without any problems to tell me...

? so the email function of g2 actually is working?
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 18:49

Umm well it was. I just tested it again by registering as a new user and got the following:

* in modules/core/classes/helpers/MailHelper_simple.class at line 102 (gallerystatus::error)
* in modules/core/classes/GalleryCoreApi.class at line 2540 (mailhelper_simple::sendtemplatedemail)
* in modules/register/classes/GalleryPendingUserHelper.class at line 187 (gallerycoreapi::sendtemplatedemail)
* in modules/register/UserSelfRegistration.inc at line 153 (gallerypendinguserhelper::sendconfirmationemail)
* in main.php at line 174 (userselfregistrationcontroller::handlerequest)
* in main.php at line 87
* in main.php at line 80

But previously it has been working ok.
 
valiant

Joined: 2003-01-04
Posts: 32509
Posted: Thu, 2005-10-06 18:59

if it has been working before, then your host probably changed something.
or you changed something in g2.
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 19:04

Every other mail account works on the same host. Like you say I have probably changed something. I think I will do a complete new install and see how that goes.

I'll be back!

Thanks for all the assistance

:)
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 21:31

Well I have had a complete fresh reinstsall.

I no longer get mail when a new user registers and when I try and send a test mail from the general tab I still get:

Error (ERROR_UNKNOWN) : Could not send mail to

* in modules/core/classes/helpers/MailHelper_simple.class at line 102 (gallerystatus::error)
* in modules/core/classes/GalleryCoreApi.class at line 2540 (mailhelper_simple::sendtemplatedemail)
* in modules/core/AdminCore.inc at line 237 (gallerycoreapi::sendtemplatedemail)
* in main.php at line 174 (admincorecontroller::handlerequest)
* in main.php at line 87
* in main.php at line 80

file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
is_dir(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
is_writeable(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/smarty/templates_c/%%3631292045/v_8)
file_exists(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/helpers/../../../../modules/core/templates/local/EmailTest.tpl)
file_exists(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/helpers/../../../../modules/core/templates/EmailTest.tpl)
stat(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/helpers/../../../../modules/core/templates/EmailTest.tpl)
getParameter smtp.from for core plugin
file_exists(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0/0.inc)
file_exists(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0)
is_dir(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0)
rename(/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0/0.incSCTr7s,
/homepages/12/d83406494/htdocs/storage/smf/cache/module/core/0/0/0.inc)
mail(test@--.co.uk, Gallery Email Test, This is a test email
from Gallery2, Content-Type: text/plain; charset="utf-8"
From: ----
)
realpath(/homepages/12/d83406494/htdocs/seemyfotos/gallery/modules/core/classes/../../../)
smtpmail error: Error (ERROR_PLATFORM_FAILURE) : Could not connect to smtp
host : 111 : Connection refusedin lib/smtp/smtp.php at line
71 (gallerystatus::error)
in modules/core/classes/GalleryPlatform.class at line 1030
in modules/core/classes/helpers/MailHelper_simple.class at
line 99 (unixplatform::mail)
in modules/core/classes/GalleryCoreApi.class at line 2540
(mailhelper_simple::sendtemplatedemail)
in modules/core/AdminCore.inc at line 237
(gallerycoreapi::sendtemplatedemail)
in main.php at line 174 (admincorecontroller::handlerequest)

in main.php at line 87
in main.php at line 80
 
valiant

Joined: 2003-01-04
Posts: 32509
Posted: Thu, 2005-10-06 21:36

still the same error.
i don't know why a reinstall should have changed that.

either your settings are incorrect or your smtp webhost changed something.

explain the matter to them
tell them it worked with the same script a few days ago, but now it doesn't anymore. which is the truth as far as i can tell. so they must have changed something.
also show them the error Could not connect to smtp
host : 111 : Connection refusedin lib/smtp/smtp.php

 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Thu, 2005-10-06 21:57

I have sent a mail off to the tech people at my host. Lets wait and see what they come back with.

Thanks for the help :)
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Fri, 2005-10-07 18:00

Right,

I have had a play about with the settings again and I am now getting the new user registration mails from the site. With this happening, logic dictates that the smtp is working.

I still can't get the mail setting in the general tab to work. I have created a whole new E-mail account for the domain, I have set it up in outlook and sent test mails so I know the server is working and the account is good..

I have managed to change the error from

host : 111 : Connection refusedin lib/smtp/smtp.php

to

Server response: 504 LOGIN mechanism not supported

the time it takes to return the different errors is different as well. When I change the settings so I get the 504 LOGIN mechanism not supported it is returned in less than a second. When I revert back to the settings that get the connection refused it takes a couple of seconds to return the error. Would this have anything at all to do with the fact my host uses SMTP authentication? If it is how do I get round it?

Findo
 
valiant

Joined: 2003-01-04
Posts: 32509
Posted: Fri, 2005-10-07 20:56

so g2 is sending mails when users register and it works?
("and I am now getting the new user registration mails from the site" could also mean you have another php application on this server etc)

for the test email feature, already tried leaving the smtp field empty? or the password field? or the host field, ...?
 
Findo

Joined: 2005-10-02
Posts: 15
Posted: Fri, 2005-10-07 21:06

Valiant,

I took the smtp server out and sent a test mail. It said it was sent successfuly but I have yet to receive it at the other end!

I have removed the SMTP server details, the account user name and password, just leaving the SMTP From address and it works!

Thanks for the pointers.

::Wanders off scratching head::
 
sanlouisfeng

Joined: 2005-11-18
Posts: 4
Posted: Sat, 2005-11-19 17:25

I have the same problem just like you.I tried to figure it out just as what you have done,but it is unluckly, I got failed again and again!
What is wrong with my G2?

My configuration:

Quote:
Server (blank)
Username (blank)
Password (blank)
SMTPFromAdd

test mail address:

Is that all right?
There is noproblem with Gmail, for it work probliy with outlook2003!

AN urgent SOS!
 
noufejt

Joined: 2006-03-23
Posts: 3
Posted: Tue, 2006-03-28 22:20

Wow it's working - thanks very very much :) ;)
 
wlng

Joined: 2007-06-08
Posts: 19
Posted: Sat, 2007-06-30 01:56

i like you to set but can't work...
 
lilei.leon

Joined: 2007-11-02
Posts: 3
Posted: Wed, 2008-04-02 02:26

well done. this topic very good for me, up and up, so the server, username,password should be blank, god! up again!
 
thefoxbrain

Joined: 2010-01-12
Posts: 28
Posted: Wed, 2010-01-13 23:00

I was having the same problem, leaving the 'Server' section blank in the email settings but providing a valid 'SMTP From Address' sorted it

Thanks