Whenever I try to open my photo gallery the upgrade screen appears.
I can proceed ok until step 3 [check settings] all receive green satisfactories except one (See below)
Storage Directory Permissions Failed
Error: Some files and or directories in your storage directory are not writeable by the webserver user. Run chown -R webserverUser /home125b/sub008/sc69911-POKH/shedwest.com.au//gallery1/gData/ OR run chmod -R 777 /home125b/sub008/sc69911-POKH/shedwest.com.au//gallery1/gData/.
I have no idea what this means or how to fix it. Can somebody help me please ?
Posts: 16503
You need to change the permissions on your gData directory to 777. Use your FTP program or your host's control panel to change permissions or ask your host to change permissions.
Basically, the permissions need to be set so that the web server can write to that directory.
FAQ: I get a ERROR_PLATFORM_FAILURE, what should I do?
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Posts: 4
I carried out this 777 permissions change but I still have the same problem also it keeps asking for me to verify a password which is supposed to be in the config.php file but is not as nothing will verify.I have included the error message again in the hope it might help
? Upgrader Help
X Start Over
Upgrade Steps
√ Welcome
√ Authenticate
✗ System Checks
3 Upgrade Core
4 Upgrade Plugins
5 Empty Cache
6 Finish Upgrade
Upgrade 15% complete
System Checks
PHP Version Success
FILE Directive Success
Safe Mode Success
exec() allowed Success
set_time_limit() allowed Success
Memory limit (32Mb) Success
File uploads allowed Success
Maximum upload size (10Mb) Success
Maximum POST size (8Mb) Success
Translation support Success
Storage Directory Permissions Failed
Error: Some files and or directories in your storage directory are not writeable by the webserver user. Run chown -R webserverUser /home125b/sub008/sc69911-POKH/shedwest.com.au//gallery1/gData/ OR run chmod -R 777 /home125b/sub008/sc69911-POKH/shedwest.com.au//gallery1/gData/.
Gallery file integrity
Posts: 16503
You're going to need to talk to your host and ask them what you need to do to make a directory writable by the webserver.
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