blank page simple 'ERROR' message

davepyro

Joined: 2009-10-12
Posts: 11
Posted: Mon, 2009-10-12 15:04

Hi,
I had the gallery working for ages for a school.
They were uploading images themselves.

Now its stopped working. When I look at the page it simply says "Error" and nothing else.

Does anyone else have this problem?
Any ideas as to what to do?

http://stmarysjnsrowlagh.ie/gallery2

thanks
Dave

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suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 3172
Posted: Mon, 2009-10-12 15:14

try enabling display_errors in gallery2/config.php
@ini_set('display_errors', 1);
to see the true error.

-s
FlashYourWeb and Your Gallery with The E2 XML Media Player for Gallery2

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davepyro

Joined: 2009-10-12
Posts: 11
Posted: Mon, 2009-10-12 15:19

Hi,
I did that but no joy then I added this:
$gallery->setDebug('buffered');

and now there's a load of errors displayed.
Can anyone help? I really don't know what to do

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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11018
Posted: Mon, 2009-10-12 15:26

Copy and paste that output into a text file, zip it and attach to this thread. Don't worry about the Smarty Debug popup, we don't need/want that.

From what you describe, I'm betting a database connection issue, but we'll hopefully see more with the debug output.
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davepyro

Joined: 2009-10-12
Posts: 11
Posted: Mon, 2009-10-12 15:32

Here it is.

I think it may be a permissions thing from reading the forum.
I tried cmodding the data folder and contents to 777 but didn't work

AttachmentSize
error.txt18.01 KB
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11018
Posted: Mon, 2009-10-12 15:55

Did you verify that the permissions were actually changed?

That's what a platform error typically indicates.

FAQ: I get a ERROR_PLATFORM_FAILURE, what should I do?

And when something is working and suddenly stops working, I ALWAYS suspect the host of making changes without notifying customers. I'd ask them what you need to do to make the webserver be able to write to and change all files and directories under your data folder.
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davepyro

Joined: 2009-10-12
Posts: 11
Posted: Mon, 2009-10-12 16:15

thanks.
I'll get on to them

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davepyro

Joined: 2009-10-12
Posts: 11
Posted: Tue, 2009-10-13 09:55

I got onto the hosting company but they weren't very helpful and said they didn't change anything.
I checked the path and cmod 777 the folder and files within.
Still no joy.
When I go to ../lib/support/index.php and try to set permissions there I get a huge string of errors

Any ideas?

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davepyro

Joined: 2009-10-12
Posts: 11
Posted: Tue, 2009-10-13 10:21

got it working.
Had manually delete the cache files via ftp

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