Installed Gallery on JustHost using Fantastico Thumbnail's don't display

jrj9871

Joined: 2009-10-16
Posts: 3

Posted: Fri, 2009-10-16 20:40

I installed Gallery two weeks ago on Just host at www.rrvcsdc.org/gallery, using Fantastico. The install works fine for the most part, except the thumbnails do not show up and are just little broken boxes. The FAQ indicate this is a problem with wrong URL path and indicate you should just rerun the install.

When I bring up Fantastico on my site on the cpanel, it just indicates Gallery is installed. The only option is "New Installation" or "remove". Can I just use this "New Installation" button to rerun the install? If not should I remove it and reinstall? Could I fix the path in a file on my web installation using the Unix file manager, if so what is the name of the file I need to fix, and what is the fill path name to the file.

Qualification: I was a Unix System Admin and Oracle DBA in my former working life, but have been retired for several years, so my skill set is slipping a little.

Thanks
Jerry Johnson

Gallery URL = http://www.rrvcsdc.org/gallery/main.php
Gallery version = 2.3 core 1.3.0
API = Core 7.54, Module 3.9, Theme 2.6, Embed 1.5
PHP version = 5.2.9 cgi
Webserver = Apache
Database = mysqlt 5.0.81-community, lock.system=flock
Toolkits = ArchiveUpload, Exif, Getid3, ImageMagick, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail, Gd
Acceleration = none, none
Operating system = Linux web75.justhost.com 2.6.27.10-grsec #1 SMP Wed Aug 19 00:35:25 CDT 2009 x86_64
Default theme = matrix
gettext = enabled
Locale = en_US
Browser = Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Rows in GalleryAccessMap table = 13
Rows in GalleryAccessSubscriberMap table = 26
Rows in GalleryUser table = 2
Rows in GalleryItem table = 25
Rows in GalleryAlbumItem table = 2
Rows in GalleryCacheMap table = 0

nivekiam

Joined: 2002-12-10
Posts: 16501

Posted: Fri, 2009-10-16 20:46

Lovely fantastico installs, never seem to work and the hosts never seem to actually test the software on their servers....

Post your system information and a link to phpinfo:
FAQ: What information is required when I ask for help in the forums?

FAQ: How do I create a phpinfo page?
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here

jrj9871

Joined: 2009-10-16
Posts: 3

Posted: Fri, 2009-10-16 21:21

I have put the system info on my post. What permissions do I need on the phpinfo file and what is the purpose of that file?

nivekiam

Joined: 2002-12-10
Posts: 16501

Posted: Fri, 2009-10-16 21:34

I didn't mention anything about permissions. Just create it and post a link. It displays information about your PHP environment.
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here

jrj9871

Joined: 2009-10-16
Posts: 3

Posted: Fri, 2009-10-16 22:23

Does this look like the right path to place the phpinfo file in?

/home/rrvcsdc1/public_html/gallery/g2data

I put the file in this location and changed the file protection to 755, then used this URL to attempt
to run it http://www.rrvcsdc.org/gallery/g2data/phpinfo.php

Got the following message, so must not have put it in the correct location on my server?

Forbidden
You don't have permission to access /gallery/g2data/phpinfo.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Where should it be located so that it can be accessed by you?

nivekiam

Joined: 2002-12-10
Posts: 16501

Posted: Fri, 2009-10-16 22:12

put it in /gallery/
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here

floridave

Joined: 2003-12-22
Posts: 22876

Posted: Sat, 2009-10-17 05:05

Quote:

Toolkits = ArchiveUpload, Exif, Getid3, ImageMagick, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail, Gd

Disable, uninstall, reinstall, configure test and verify one image toolkit at a time. Start with ImageMagick, NetPBM and Gd. If they pass, activate them, if they don't pass don't activate them.

Dave
_____________________________________________
Blog & G2 || floridave - Gallery Team

corsal

Joined: 2009-11-02
Posts: 1

Posted: Mon, 2009-11-02 19:16

I am as well in JustHost, same problem as you had. I tried this set of instructions
Thumbnails not created - this is how I fixed it (gallery on justhost.com)
It worked for me as well. Piece of advice, I really had to click on Site Admin/Graphics Toolkits/Toolkit priority and set ImageMagick on top. Otherwise this would not work.
After that, run maintenance again to recreate the thumbnails and this time it worked.
Thank you SantaClaus!!!

stobbsc

Joined: 2009-11-11
Posts: 5

Posted: Wed, 2009-11-11 14:43

I still can't get my thumbnails to show. I'm not 100% sure how to disable the thumbnail squares modual?

Please could someone help me

nivekiam

Joined: 2002-12-10
Posts: 16501

Posted: Wed, 2009-11-11 14:47

Disable square thumbs? Go to Site Admin > Plugins and uninstall the Square Thumbnail plugin.
____________________________________________
Like Gallery? Like the support? Donate now!!! See G2 live here

damian0612

Joined: 2009-12-28
Posts: 3

Posted: Thu, 2009-12-31 12:17

thanks, I'm on justhost and this solved the problem for me. In additon, I get broken thumbnails so I mailed justhost to ask if FFMEPG is installed and here is what they have said:

"As I see your account on shared hosting server.
According to our terms & conditions:

Offering video and/or audio streaming or downloads, MP3 files, games and shareware is also not permitted on any Just Host server.

And as video streaming/downloading is not allowed, there is no reason why FFMPEG might be needed.
Also FFMPEG uses quite big amount of system resources."

So looks like I'll need to make my own screenshots

Hope this helps someone else.

jrj9871 Joined: 2009-10-16 Posts: 3	Posted: Fri, 2009-10-16 20:40
	I installed Gallery two weeks ago on Just host at www.rrvcsdc.org/gallery, using Fantastico. The install works fine for the most part, except the thumbnails do not show up and are just little broken boxes. The FAQ indicate this is a problem with wrong URL path and indicate you should just rerun the install. When I bring up Fantastico on my site on the cpanel, it just indicates Gallery is installed. The only option is "New Installation" or "remove". Can I just use this "New Installation" button to rerun the install? If not should I remove it and reinstall? Could I fix the path in a file on my web installation using the Unix file manager, if so what is the name of the file I need to fix, and what is the fill path name to the file. Qualification: I was a Unix System Admin and Oracle DBA in my former working life, but have been retired for several years, so my skill set is slipping a little. Thanks Jerry Johnson Gallery URL = http://www.rrvcsdc.org/gallery/main.php Gallery version = 2.3 core 1.3.0 API = Core 7.54, Module 3.9, Theme 2.6, Embed 1.5 PHP version = 5.2.9 cgi Webserver = Apache Database = mysqlt 5.0.81-community, lock.system=flock Toolkits = ArchiveUpload, Exif, Getid3, ImageMagick, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail, Gd Acceleration = none, none Operating system = Linux web75.justhost.com 2.6.27.10-grsec #1 SMP Wed Aug 19 00:35:25 CDT 2009 x86_64 Default theme = matrix gettext = enabled Locale = en_US Browser = Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729) Rows in GalleryAccessMap table = 13 Rows in GalleryAccessSubscriberMap table = 26 Rows in GalleryUser table = 2 Rows in GalleryItem table = 25 Rows in GalleryAlbumItem table = 2 Rows in GalleryCacheMap table = 0
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nivekiam Joined: 2002-12-10 Posts: 16501	Posted: Fri, 2009-10-16 20:46
	Lovely fantastico installs, never seem to work and the hosts never seem to actually test the software on their servers.... Post your system information and a link to phpinfo: FAQ: What information is required when I ask for help in the forums? FAQ: How do I create a phpinfo page? ____________________________________________ Like Gallery? Like the support? Donate now!!! See G2 live here

jrj9871 Joined: 2009-10-16 Posts: 3	Posted: Fri, 2009-10-16 21:21
	I have put the system info on my post. What permissions do I need on the phpinfo file and what is the purpose of that file?

nivekiam Joined: 2002-12-10 Posts: 16501	Posted: Fri, 2009-10-16 21:34
	I didn't mention anything about permissions. Just create it and post a link. It displays information about your PHP environment. ____________________________________________ Like Gallery? Like the support? Donate now!!! See G2 live here

jrj9871 Joined: 2009-10-16 Posts: 3	Posted: Fri, 2009-10-16 22:23
	Does this look like the right path to place the phpinfo file in? /home/rrvcsdc1/public_html/gallery/g2data I put the file in this location and changed the file protection to 755, then used this URL to attempt to run it http://www.rrvcsdc.org/gallery/g2data/phpinfo.php Got the following message, so must not have put it in the correct location on my server? Forbidden You don't have permission to access /gallery/g2data/phpinfo.php on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Where should it be located so that it can be accessed by you?

nivekiam Joined: 2002-12-10 Posts: 16501	Posted: Fri, 2009-10-16 22:12
	put it in /gallery/ ____________________________________________ Like Gallery? Like the support? Donate now!!! See G2 live here

floridave Joined: 2003-12-22 Posts: 22876	Posted: Sat, 2009-10-17 05:05
	Quote: Toolkits = ArchiveUpload, Exif, Getid3, ImageMagick, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail, Gd Disable, uninstall, reinstall, configure test and verify one image toolkit at a time. Start with ImageMagick, NetPBM and Gd. If they pass, activate them, if they don't pass don't activate them. Dave _____________________________________________ Blog & G2 \|\| floridave - Gallery Team

corsal Joined: 2009-11-02 Posts: 1	Posted: Mon, 2009-11-02 19:16
	I am as well in JustHost, same problem as you had. I tried this set of instructions Thumbnails not created - this is how I fixed it (gallery on justhost.com) It worked for me as well. Piece of advice, I really had to click on Site Admin/Graphics Toolkits/Toolkit priority and set ImageMagick on top. Otherwise this would not work. After that, run maintenance again to recreate the thumbnails and this time it worked. Thank you SantaClaus!!!

stobbsc Joined: 2009-11-11 Posts: 5	Posted: Wed, 2009-11-11 14:43
	I still can't get my thumbnails to show. I'm not 100% sure how to disable the thumbnail squares modual? Please could someone help me

nivekiam Joined: 2002-12-10 Posts: 16501	Posted: Wed, 2009-11-11 14:47
	Disable square thumbs? Go to Site Admin > Plugins and uninstall the Square Thumbnail plugin. ____________________________________________ Like Gallery? Like the support? Donate now!!! See G2 live here

damian0612 Joined: 2009-12-28 Posts: 3	Posted: Thu, 2009-12-31 12:17
	thanks, I'm on justhost and this solved the problem for me. In additon, I get broken thumbnails so I mailed justhost to ask if FFMEPG is installed and here is what they have said: "As I see your account on shared hosting server. According to our terms & conditions: Offering video and/or audio streaming or downloads, MP3 files, games and shareware is also not permitted on any Just Host server. And as video streaming/downloading is not allowed, there is no reason why FFMPEG might be needed. Also FFMPEG uses quite big amount of system resources." So looks like I'll need to make my own screenshots Hope this helps someone else.

Installed Gallery on JustHost using Fantastico Thumbnail's don't display

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