Installed Gallery on JustHost using Fantastico Thumbnail's don't display

jrj9871

Joined: 2009-10-16
Posts: 3
Posted: Fri, 2009-10-16 20:40

I installed Gallery two weeks ago on Just host at www.rrvcsdc.org/gallery, using Fantastico. The install works fine for the most part, except the thumbnails do not show up and are just little broken boxes. The FAQ indicate this is a problem with wrong URL path and indicate you should just rerun the install.

When I bring up Fantastico on my site on the cpanel, it just indicates Gallery is installed. The only option is "New Installation" or "remove". Can I just use this "New Installation" button to rerun the install? If not should I remove it and reinstall? Could I fix the path in a file on my web installation using the Unix file manager, if so what is the name of the file I need to fix, and what is the fill path name to the file.

Qualification: I was a Unix System Admin and Oracle DBA in my former working life, but have been retired for several years, so my skill set is slipping a little.

Thanks
Jerry Johnson

Gallery URL = http://www.rrvcsdc.org/gallery/main.php
Gallery version = 2.3 core 1.3.0
API = Core 7.54, Module 3.9, Theme 2.6, Embed 1.5
PHP version = 5.2.9 cgi
Webserver = Apache
Database = mysqlt 5.0.81-community, lock.system=flock
Toolkits = ArchiveUpload, Exif, Getid3, ImageMagick, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail, Gd
Acceleration = none, none
Operating system = Linux web75.justhost.com 2.6.27.10-grsec #1 SMP Wed Aug 19 00:35:25 CDT 2009 x86_64
Default theme = matrix
gettext = enabled
Locale = en_US
Browser = Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Rows in GalleryAccessMap table = 13
Rows in GalleryAccessSubscriberMap table = 26
Rows in GalleryUser table = 2
Rows in GalleryItem table = 25
Rows in GalleryAlbumItem table = 2
Rows in GalleryCacheMap table = 0

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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 9283
Posted: Fri, 2009-10-16 20:46

Lovely fantastico installs, never seem to work and the hosts never seem to actually test the software on their servers....

Post your system information and a link to phpinfo:
FAQ: What information is required when I ask for help in the forums?

FAQ: How do I create a phpinfo page?
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jrj9871

Joined: 2009-10-16
Posts: 3
Posted: Fri, 2009-10-16 21:21

I have put the system info on my post. What permissions do I need on the phpinfo file and what is the purpose of that file?
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 9283
Posted: Fri, 2009-10-16 21:34

I didn't mention anything about permissions. Just create it and post a link. It displays information about your PHP environment.
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jrj9871

Joined: 2009-10-16
Posts: 3
Posted: Fri, 2009-10-16 22:23

Does this look like the right path to place the phpinfo file in?

/home/rrvcsdc1/public_html/gallery/g2data

I put the file in this location and changed the file protection to 755, then used this URL to attempt
to run it http://www.rrvcsdc.org/gallery/g2data/phpinfo.php

Got the following message, so must not have put it in the correct location on my server?

Forbidden
You don't have permission to access /gallery/g2data/phpinfo.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Where should it be located so that it can be accessed by you?
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 9283
Posted: Fri, 2009-10-16 22:12

put it in /gallery/
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floridave
floridave's picture

Joined: 2003-12-22
Posts: 16320
Posted: Sat, 2009-10-17 05:05
Quote:
Toolkits = ArchiveUpload, Exif, Getid3, ImageMagick, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail, Gd

Disable, uninstall, reinstall, configure test and verify one image toolkit at a time. Start with ImageMagick, NetPBM and Gd. If they pass, activate them, if they don't pass don't activate them.

Dave
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Blog & G2 || floridave - Gallery Team
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corsal

Joined: 2009-11-02
Posts: 1
Posted: Mon, 2009-11-02 19:16

I am as well in JustHost, same problem as you had. I tried this set of instructions
Thumbnails not created - this is how I fixed it (gallery on justhost.com)
It worked for me as well. Piece of advice, I really had to click on Site Admin/Graphics Toolkits/Toolkit priority and set ImageMagick on top. Otherwise this would not work.
After that, run maintenance again to recreate the thumbnails and this time it worked.
Thank you SantaClaus!!!
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stobbsc

Joined: 2009-11-11
Posts: 5
Posted: Wed, 2009-11-11 14:43

I still can't get my thumbnails to show. I'm not 100% sure how to disable the thumbnail squares modual?

Please could someone help me :-)
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 9283
Posted: Wed, 2009-11-11 14:47

Disable square thumbs? Go to Site Admin > Plugins and uninstall the Square Thumbnail plugin.
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