An error has occurred while interacting with the database.

bk2life

Joined: 2007-07-18
Posts: 21
Posted: Wed, 2009-11-04 16:41


Gallery version (not just "2"):2.2.5
PHP version (e.g. 5.1.6):dont know where to find info
PHPInfo Link (see FAQ):
Webserver (e.g. Apache 1.3.33):
Database (e.g. MySql 5.0.32):
Activated toolkits (e.g. NetPbm, GD):
Operating system (e.g. Linux):windows 7
Browser (e.g. Firefox 2.0):chrome

sorry i don't have more info on the above at this time.

An error has occurred while interacting with the database, is what i get when trying to access my url http://www.ifitsgotwheels.com/gallery2/main.php

i cant log into gallery to get into my admin.

my pictures on my forums are all still there and working.
yes modrewrite is turned on.

i am currently making a full ftp back up of my gallery2 install.

when i started my website and gallery2 install several years ago, i was very new into webiste/directory/server stuff. im no expert now, but i do know more then i did.

anyways, wheni contacted my server and told them i wanted a gallery installed to show pics of my work off to the world, they installed gallery for me. which is great and worked for severral years now.

when i go into my server and look at my files/folders/directory i see there are two gallery's installed. both in the same directory/location. one is updated, one is not updated.

i called my serverr/host and asked them to delete one, and they said since they were both on the same path or location deleting one could cause problems.

my question is can i delete these two gallery installs completely from my server, do a fresh install of gallery and reupload my files/pictures into gallery and have it all work in the end? i have looked in the faq's and see how to move from here to there, but i dont see anything on the url's of my pictures on various forums.

if i have a picture of mickey mouse posted in a disney forum, when i erase/install will mickey mouse still be there, or a big red x?

is there an easier solution to my problem? is this something a "rookie" can do, or is someone available for some money to do what i need?

appreciate any and all answers.

-james

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bk2life

Joined: 2007-07-18
Posts: 21
Posted: Wed, 2009-11-04 17:20

Database Error
An error has occurred while interacting with the database.

Back to the Gallery

Error Detail -
Error (ERROR_STORAGE_FAILURE)
in modules/core/classes/GalleryStorage.class at line 480 (gallerycoreapi::error)
in modules/core/classes/Gallery.class at line 202 (mysqlstorage::search)
in modules/comment/classes/GalleryCommentHelper.class at line 243 (gallery::search)
in modules/comment/module.inc at line 253 (gallerycommenthelper::fetchcommentcounts)
in modules/core/classes/GalleryTheme.class at line 1519 (commentmodule::getitemsummaries)
in themes/carbon/theme.inc at line 177 (carbontheme::loadcommontemplatedata)
in modules/core/classes/GalleryTheme.class at line 926 (carbontheme::showalbumpage)
in modules/core/classes/GalleryView.class at line 308 (carbontheme::loadtemplate)
in main.php at line 445 (showitemview::doloadtemplate)
in main.php at line 94
in main.php at line 83
Debug Output

file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/module/_all/0/0/GalleryFactoryHelper_loadRegistry.inc) Unimplemented: GalleryUrlGenerator getParameter language.useBrowserPref for core plugin file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/module/core/0/0/0.inc) getParameter default.language for core plugin controller , view Loading plugin core Class not defined, trying to include it. file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/module.inc) core plugin successfully instantiated file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/versions.dat) file(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/versions.dat, ) getParameter id.anonymousUser for core plugin [1257355045] can't guarantee 5 -- extending! file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/0/5.inc) Loading plugin core core plugin successfully instantiated Check the version of the core plugin file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/module/_all/0/0/GalleryPluginHelper_fetchPluginStatus.inc) The version of the core plugin is ok file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/ShowItem.inc) getParameter acceleration for core plugin getParameter id.anonymousUser for core plugin getParameter id.anonymousUser for core plugin getParameter id.adminGroup for core plugin
(mysql): SET NAMES "utf8"
file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/module/_all/0/0/GalleryStorage_describeMap.inc)
(mysql): SELECT g_userId FROM g2_UserGroupMap WHERE g_userId=5 AND g_groupId=3 LIMIT 1
getParameter id.rootAlbum for core plugin file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/0/7.inc)
(mysql): SELECT g2_Group.g_id, g2_Group.g_groupName FROM g2_UserGroupMap, g2_Group WHERE g2_Group.g_id = g2_UserGroupMap.g_groupId AND g2_UserGroupMap.g_userId = 5 ORDER BY g2_Group.g_groupName LIMIT 2147483647
(mysql): SELECT g_module, g_permission, g_description, g_bits, g_flags FROM g2_PermissionSetMap
(mysql): SELECT DISTINCT g2_AccessMap.g_accessListId FROM g2_AccessMap WHERE g2_AccessMap.g_userOrGroupId IN (5,4) AND g2_AccessMap.g_permission & 1 = 1
(mysql): SELECT g_itemId FROM g2_AccessSubscriberMap WHERE g_itemId=7 AND g_accessListId IN (2549,10,3121,3022,1967,2277,2132) LIMIT 1
getParameter default.theme for core plugin Loading plugin carbon Class not defined, trying to include it. file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/themes/carbon/theme.inc) carbon plugin successfully instantiated Check the version of the carbon plugin file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/theme/_all/0/0/GalleryPluginHelper_fetchPluginStatus.inc) The version of the carbon plugin is ok file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/theme/carbon/0/0/0.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/theme/carbon/0/0/7.inc)
(mysql): SELECT g_itemId FROM g2_AccessSubscriberMap WHERE g_itemId=7 AND g_accessListId IN (2549,10,3121,3022,1967,2277,2132) LIMIT 1
(mysql): UPDATE g2_ItemAttributesMap SET g_viewCount = g2_ItemAttributesMap.g_viewCount + 1 WHERE g_itemId=7
file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/classes/../../../themes/local/carbon) getParameter misc.markup for core plugin file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/comment/Preloads.inc) file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/exif/Preloads.inc) file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/Preloads.inc) file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/Preloads.inc) file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/icons/classes/IconsImpl.class) getParameter iconpack for icons plugin file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/module/icons/0/0/0.inc) getParameter default.orderBy for core plugin getParameter default.orderDirection for core plugin
(mysql): SELECT g2_ChildEntity.g_id, g2_ItemAttributesMap.g_orderWeight FROM g2_ChildEntity INNER JOIN g2_ItemAttributesMap ON g2_ChildEntity.g_id = g2_ItemAttributesMap.g_itemId INNER JOIN g2_Item ON g2_ChildEntity.g_id = g2_Item.g_id INNER JOIN g2_AccessSubscriberMap ON g2_ChildEntity.g_id = g2_AccessSubscriberMap.g_itemId WHERE g2_ChildEntity.g_parentId = 7 AND g2_AccessSubscriberMap.g_accessListId IN (2549,10,3121,3022,1967,2277,2132) ORDER BY g2_ItemAttributesMap.g_orderWeight, g2_ChildEntity.g_id LIMIT 240
Loading plugin core core plugin successfully instantiated Check the version of the core plugin The version of the core plugin is ok file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/1/13.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/2/20.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/2/26.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/3/32.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/4/41.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/4/43.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/4/49.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/4/0/405.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/4/4/444.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/4/9/495.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/6/3/636.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/7/8/789.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/9/2/923.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/1/0/1006.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/1/4/1430.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/1/7/1733.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/1/8/1879.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/1/9/1966.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/2/0/2038.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/2/1/2110.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/2/1/2131.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/2/2/2276.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/2/5/2548.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/3/0/3021.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/3/1/3120.inc)
(mysql): SELECT g2_AccessSubscriberMap.g_itemId, BIT_OR(g2_AccessMap.g_permission) FROM g2_AccessMap, g2_AccessSubscriberMap WHERE g2_AccessSubscriberMap.g_itemId IN (13,20,26,32,41,43,49,405,444,495,636,789,923,1006,1430,1733,1879,1966,2038,2110,2131,2276,2548,3021,3120) AND g2_AccessSubscriberMap.g_accessListId = g2_AccessMap.g_accessListId AND g2_AccessMap.g_userOrGroupId IN (5,4) GROUP BY g2_AccessSubscriberMap.g_itemId
[1257355046] can't guarantee 30 -- extending!
(mysql): SELECT g2_ChildEntity.g_parentId, COUNT(g2_ChildEntity.g_id) FROM g2_ChildEntity, g2_AccessSubscriberMap WHERE g2_ChildEntity.g_parentId IN (7,13,20,26,32,41,43,49,405,444,495,636,789,923,1006,1430,1733,1879,1966,2038,2110,2131,2276,2548,3021,3120) AND g2_AccessSubscriberMap.g_itemId = g2_ChildEntity.g_id AND g2_AccessSubscriberMap.g_accessListId IN (2549,10,3121,3022,1967,2277,2132) GROUP BY g2_ChildEntity.g_parentId
getParameter acceleration for core plugin getParameter id.anonymousUser for core plugin Loading plugin core core plugin successfully instantiated Check the version of the core plugin The version of the core plugin is ok
(mysql): SELECT g_parentSequence FROM g2_ItemAttributesMap WHERE g_itemId=7
file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/0/6.inc) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/entity/0/1/12.inc)
(mysql): SELECT g_itemId, g_viewCount FROM g2_ItemAttributesMap WHERE g_itemId IN (7,13,20,26,32,41,43,49,405,444,495,636,789,923,1006,1430,1733,1879,1966,2038,2110,2131,2276,2548,3021,3120)
(mysql): SELECT g_itemId, g_descendentCount FROM g2_DescendentCountsMap WHERE g_userId=5 AND g_itemId IN (7,13,20,26,32,41,43,49,405,444,495,636,789,923,1006,1430,1733,1879,1966,2038,2110,2131,2276,2548,3021,3120)
(mysql): SELECT g2_AccessSubscriberMap.g_itemId, BIT_OR(g2_AccessMap.g_permission) FROM g2_AccessMap, g2_AccessSubscriberMap WHERE g2_AccessSubscriberMap.g_itemId IN (7) AND g2_AccessSubscriberMap.g_accessListId = g2_AccessMap.g_accessListId AND g2_AccessMap.g_userOrGroupId IN (5,4) GROUP BY g2_AccessSubscriberMap.g_itemId
Loading plugin comment Class not defined, trying to include it. file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/comment/module.inc) comment plugin successfully instantiated Check the version of the comment plugin The version of the comment plugin is ok getParameter comments.latest for comment plugin file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/cache/module/comment/0/0/0.inc) mysql error: [1146: Table 'iigw.g2_Comment' doesn't exist] in EXECUTE(" SELECT g2_ChildEntity.g_parentId, COUNT(g2_Comment.g_id) FROM g2_Comment, g2_ChildEntity WHERE g2_ChildEntity.g_parentId IN (13,20,26,32,41,43,49,405,444,495,636,789,923,1006,1430,1733,1879,1966,2038,2110,2131,2276,2548,3021,3120) AND g2_ChildEntity.g_id = g2_Comment.g_id GROUP BY g2_ChildEntity.g_parentId ")
(mysql): SELECT g2_ChildEntity.g_parentId, COUNT(g2_Comment.g_id) FROM g2_Comment, g2_ChildEntity WHERE g2_ChildEntity.g_parentId IN (13,20,26,32,41,43,49,405,444,495,636,789,923,1006,1430,1733,1879,1966,2038,2110,2131,2276,2548,3021,3120) AND g2_ChildEntity.g_id = g2_Comment.g_id GROUP BY g2_ChildEntity.g_parentId
1146: Table 'iigw.g2_Comment' doesn't exist

adodb_mysql._execute(
SELECT
g2_ChildEntity.g_parentId,
COUNT(g2_Comment.g_id)
FROM
g2_Comment, g2_ChildEntity
WHERE
g2_ChildEntity.g_...) % line 870,
file: adodb.inc.php

adodb_mysql.execute(
SELECT
g2_ChildEntity.g_parentId,
COUNT(g2_Comment.g_id)
FROM
g2_Comment, g2_ChildEntity
WHERE
g2_ChildEntity.g_..., Array[25]) %
line 473, file: GalleryStorage.class
mysqlstorage.search(
SELECT
[GalleryChildEntity::parentId],
COUNT([GalleryComment::id])
FROM
[GalleryComment], [GalleryChildEntity]
WHER..., Array[25], Array[0]) % line
202, file: Gallery.class
gallery.search(
SELECT
[GalleryChildEntity::parentId],
COUNT([GalleryComment::id])
FROM
[GalleryComment], [GalleryChildEntity]
WHER..., Array[25]) % line 243, file:
GalleryCommentHelper.class
gallerycommenthelper.fetchcommentcounts(Array[25]) % line 253, file: module.inc
Loading plugin comment comment plugin successfully instantiated Loading plugin rating Class not defined, trying to include it. file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/rating/module.inc) rating plugin successfully instantiated Loading plugin watermark Class not defined, trying to include it. file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/watermark/module.inc) watermark plugin successfully instantiated Loading plugin core core plugin successfully instantiated getParameter default.theme for core plugin Loading plugin carbon carbon plugin successfully instantiated Check the version of the carbon plugin The version of the carbon plugin is ok Loading plugin core core plugin successfully instantiated Check the version of the core plugin The version of the core plugin is ok getParameter id.adminGroup for core plugin realpath(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/classes/../../../) realpath(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/smarty/templates_c/%%3236903328) is_dir(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/smarty/templates_c/%%3236903328) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/smarty/templates_c/%%3236903328) is_writeable(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/smarty/templates_c/%%3236903328) file_exists(/home/users/web/b1234/sl.ifitsgot/public_html/gallery2/g2data/smarty/templates_c/%%3236903328/v_12) file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/classes/../../../lib/javascript/local/BlockToggle.js) file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/../../themes/carbon/local/theme.css) file_exists(/hermes/bosweb/web123/b1234/sl.ifitsgot/public_html/gallery2/modules/core/classes/../../../themes/carbon/local/theme.css)

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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11013
Posted: Wed, 2009-11-04 17:24

Something is screwed up:

Quote:
mysql error: [1146: Table 'iigw.g2_Comment' doesn't exist]

If you start over from scratch, sadly, Mickey will be gone unless you were using URL Rewrite, but if that URL to the picture is using a unique ID, you'll get a big red x.

I don't know the best way to untwist this. It sounds like you have 2 installs, one over wrote the other and they may be using the same database and have really twisted and hosted things up.
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bk2life

Joined: 2007-07-18
Posts: 21
Posted: Wed, 2009-11-04 17:47

im goin to try restore the server to an earlier date to when it was working fine.

it has been in this configuration for few years now and everything has been working fine.

all the posts on my forum with pictures are fine, but i cannot access the gallery in any way to add/modify any pictures.

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bk2life

Joined: 2007-07-18
Posts: 21
Posted: Thu, 2009-11-05 14:59

after 48 hours of working with the techs, i get this response:

Hello James,

Thank you for contacting technical support.

Per your request, we have renamed the existing public_html folder to 'public_html_nov5' and have restored the public_html from the backup available of November 1.

We have also checked the Gallery2 application that is installed. I tested by installing a fresh copy of the application gallery2 to the folder 'gallery2_new' and the new gallery2 site works fine. I tested by connecting to the previous installation database 'iigw' and received the same error; it appears that the database 'iigw' to which the gallery2 application was installed is corrupted. Also, noticed few tables associated with the application are missing in the database.

You may want to backup the database content, install a fresh copy and check importing the database contents table by table or else rebuild the gallery from scratch.

If you have any other questions or concerns simply reply back to this email.

Jeff L
Tier two technician

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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11013
Posted: Thu, 2009-11-05 16:27

There's not much we can do about a corrupt database. You can try repairing the corrupt tables, but for the missing tables, it would depend on what they are, but most likely there's nothing to be done other than starting from scratch.
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bk2life

Joined: 2007-07-18
Posts: 21
Posted: Thu, 2009-11-05 16:40
nivekiam wrote:
There's not much we can do about a corrupt database. You can try repairing the corrupt tables, but for the missing tables, it would depend on what they are, but most likely there's nothing to be done other than starting from scratch.
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thats fine, but how do i copy all my pictures and whatnot into a new fresh install and make it work?
i cant access myadmin to turn off modrewrite..

i have thousands of pictures all of the internet, i cant loose the urls to them

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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11013
Posted: Thu, 2009-11-05 16:49

You can use the add from local server method
http://codex.gallery2.org/Gallery2:How_to_Add_Items#How_to_Add_Items_from_the_Local_Server_.28or_with_FTP.29

NOTE: depending on how those images are linked to your Gallery they still might break. If you want to post or PM me a link to where one of those are posted I can take a look and see if it's going to be a problem or not.
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bk2life

Joined: 2007-07-18
Posts: 21
Posted: Thu, 2009-11-05 17:05
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11013
Posted: Thu, 2009-11-05 17:15

If you don't leave that current gallery where it's at, all of those images will break. The serial numbers (2717 in this case) will change when you re-import the photos into the new gallery.
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bk2life

Joined: 2007-07-18
Posts: 21
Posted: Thu, 2009-11-05 17:37

i am a bit confused.

the gallery is going to stay in the same place, same name for the folder.

there is something corrupt with some of the files. i am going to install a clean G2, can i install some of the folders/files from my back up into the new clean install and keep the links (serial numbers) to the pictures working?

it would be similar to moving from one server to another i think.

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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11013
Posted: Thu, 2009-11-05 23:59
Quote:
i am going to install a clean G2, can i install some of the folders/files from my back up into the new clean install and keep the links (serial numbers) to the pictures working?

No, you're not. If you have image1.jpg imported into one install and start a fresh install and import image1.jpg into that new install, they will have different serial numbers and that is how you've linked to them in your forums.

That picture you've posted above, if you upload/import that into your new gallery will very likely not have the same serial number, 2717.

I've seen your other post: http://gallery.menalto.com/node/92257

And got your PM. I don't have time myself to fix something like this. I can only suggest the paid support option:
http://gallery.menalto.com/paidsupport

The person(s) handling the paid support tickets are very knowledgeable.

Or asking in the services forum and see if anyone bites:
http://gallery.menalto.com/forum/65
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