White Error Page

blueirisphoto

Joined: 2010-01-08
Posts: 3
Posted: Fri, 2010-01-08 16:17

This gallery has been up working since last May. All of the sudden when you click the link it bring a white error page.
Help please, this is for a client.

http://www.blueirisphoto.com/client/main.php?g2_view=core.UserAdmin&g2_subView=core.UserLogin&g2_return=%2Fclient%2Fmain.php%3F
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11026
Posted: Fri, 2010-01-08 16:59

I'm betting Database connection issue, but put Gallery into debug mode and post back when you've done that:
FAQ: How to set/use Gallery in debug mode?
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blueirisphoto

Joined: 2010-01-08
Posts: 3
Posted: Sun, 2010-02-07 15:36

Sorry for the delayed response.

The error page here is

http://www.blueirisphoto.com/error.html

Thanks for the help!
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11026
Posted: Sun, 2010-02-07 16:12

Yep, my guess was right:

Quote:
Could't connect :
127.0.0.1: Access denied for user 'pollyjean'@'localhost' (using password:
YES)

Make sure that the username, password, database host, and database name are all correct. You can double check the settings in config.php If you're sure they are correct, you'll need to contact your host.
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blueirisphoto

Joined: 2010-01-08
Posts: 3
Posted: Sun, 2010-02-07 17:12

Okay, I will check that. But why would it be fine for months and then all the sudden stop working?
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nivekiam
nivekiam's picture

Joined: 2002-12-10
Posts: 11026
Posted: Sun, 2010-02-07 17:54
Quote:
Okay, I will check that. But why would it be fine for months and then all the sudden stop working?

Either your host changed something (most likely scenario) or someone edited config.php and made an error.

If it turns out your host changed something, find a new host. It might be possible that the host contacted your client and your client didn't understand the email, missed it or it ended up in their spam folder.
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