problems moving to a new webserver

ggsaba

Joined: 2011-07-15
Posts: 5

Posted: Fri, 2011-07-15 23:48

i just consolidated my webhost provider accounts and now my g2 installation is broken. it takes me to an upgrade page and then after i authenticate, on the system checks, i get the error Storage Directory Permissions Failed

Quote:

Inaccessible or missing files (392)
Error: Some files and or directories in your storage directory are not writeable by the webserver user. Run chown -R webserverUser .................

i don't think it is really a permissions issue, as the g2data folder and all of the immediate subfolders have 777

please help. i am so pissed at my webhost provider because i paid them to make these changes for me, but they failed and gave up.

http://musicphotog.com/g2/

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Fri, 2011-07-15 23:55

Quote:

i don't think it is really a permissions issue, as the g2data folder and all of the immediate subfolders have 777

files too?
chmod -R 0777 /path/to/g2data

-s
FlashYourWeb and Your Gallery with The E2 XML Media Player for Gallery2

ggsaba

Joined: 2011-07-15
Posts: 5

Posted: Sat, 2011-07-16 01:51

does everything have to have 777? the files have 755. i don't know how to run the chmod command. where does one run such a command?

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Sat, 2011-07-16 02:17

if the webserver does not have ownership of the files then they need to be 777
FAQ: How can I fix the filesystem permissions of the Gallery storage folder?
FAQ: How can I fix the problem with the Storage Directory Permissions reported by the Upgrade Wizard?

-s
FlashYourWeb and Your Gallery with The E2 XML Media Player for Gallery2

ggsaba

Joined: 2011-07-15
Posts: 5

Posted: Sat, 2011-07-16 03:58

i *think* the webserver does have ownership of the files. is there anyway i can run that chmod -r command myself?

thanks for your help

ggsaba

Joined: 2011-07-15
Posts: 5

Posted: Sat, 2011-07-16 04:05

i figured out how to do it via my ftp (cyberduck) g2data folder > info > permissions > apply changes recursively

waiting for it to go through the thousands of files and will then try again.

ggsaba

Joined: 2011-07-15
Posts: 5

Posted: Sat, 2011-07-16 04:57

ok, that didn't work. the files were unchanged. i hate my webhost :|

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Sat, 2011-07-16 11:18

Seems you don't have ownership of your files either.
Ask your host to make the changes or get a hew host.

-s
FlashYourWeb and Your Gallery with The E2 XML Media Player for Gallery2

ggsaba Joined: 2011-07-15 Posts: 5	Posted: Fri, 2011-07-15 23:48
	i just consolidated my webhost provider accounts and now my g2 installation is broken. it takes me to an upgrade page and then after i authenticate, on the system checks, i get the error Storage Directory Permissions Failed Quote: Inaccessible or missing files (392) Error: Some files and or directories in your storage directory are not writeable by the webserver user. Run chown -R webserverUser ................. i don't think it is really a permissions issue, as the g2data folder and all of the immediate subfolders have 777 please help. i am so pissed at my webhost provider because i paid them to make these changes for me, but they failed and gave up. http://musicphotog.com/g2/
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suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Fri, 2011-07-15 23:55
	Quote: i don't think it is really a permissions issue, as the g2data folder and all of the immediate subfolders have 777 files too? chmod -R 0777 /path/to/g2data -s FlashYourWeb and Your Gallery with The E2 XML Media Player for Gallery2

ggsaba Joined: 2011-07-15 Posts: 5	Posted: Sat, 2011-07-16 01:51
	does everything have to have 777? the files have 755. i don't know how to run the chmod command. where does one run such a command?

suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Sat, 2011-07-16 02:17
	if the webserver does not have ownership of the files then they need to be 777 FAQ: How can I fix the filesystem permissions of the Gallery storage folder? FAQ: How can I fix the problem with the Storage Directory Permissions reported by the Upgrade Wizard? -s FlashYourWeb and Your Gallery with The E2 XML Media Player for Gallery2

ggsaba Joined: 2011-07-15 Posts: 5	Posted: Sat, 2011-07-16 03:58
	i think the webserver does have ownership of the files. is there anyway i can run that chmod -r command myself? thanks for your help

ggsaba Joined: 2011-07-15 Posts: 5	Posted: Sat, 2011-07-16 04:05
	i figured out how to do it via my ftp (cyberduck) g2data folder > info > permissions > apply changes recursively waiting for it to go through the thousands of files and will then try again.

ggsaba Joined: 2011-07-15 Posts: 5	Posted: Sat, 2011-07-16 04:57
	ok, that didn't work. the files were unchanged. i hate my webhost :\|

suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Sat, 2011-07-16 11:18
	Seems you don't have ownership of your files either. Ask your host to make the changes or get a hew host. -s FlashYourWeb and Your Gallery with The E2 XML Media Player for Gallery2

problems moving to a new webserver

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