Activating Themes not possible

MacDidi

Joined: 2003-05-01
Posts: 6

Posted: Sun, 2012-07-22 11:20

Hello!

I use Gallery 2.3.2 and wanted to configure it to use another Theme than Matrix (Carbon).
There are several several Themes in the Theme-Directory, even Carbon. I read that I have to activate the desired Themes via the option Site-Administration - Erweiterungen. But then I get an empty page and dont know how to proceed.

What do I do wrong?

Greetings

Ralf

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Sun, 2012-07-22 13:22

Do the other admin pages work?

The most common error is memory limitation
You can try to squeeze out more memory from your host by adding a line to your gallery2/config.php
just after line 28
@ini_set('display_errors', 0);
add:
@ini_set('memory_limit', '64M');

See if that helps as some hosts do not allow this or don't like it anyways.

-s

susancalf

Joined: 2012-07-22
Posts: 1

Posted: Sat, 2012-07-28 16:26

suprsidr wrote:

Do the other admin pages work?

The most common error is memory limitation
You can try to squeeze out more memory from your host by adding a line to your gallery2/config.php
just after line 28
@ini_set('display_errors', 0);
add:
@ini_set('memory_limit', '64M');

See if that helps as some hosts do not allow this or don't like it anyways.

-s

It happened for my two sites hosted on same host, and the problem was the memory limitation. Increasing the memory will work for sure as stated by suprsidr.

----------------------
snel afvallen

MacDidi

Joined: 2003-05-01
Posts: 6

Posted: Mon, 2012-07-23 09:08

Hi - seems not to change anything.

The other Admin-Pages seem to work - I haven't tested every option yet.

MacDidi

Joined: 2003-05-01
Posts: 6

Posted: Mon, 2012-07-23 09:15

Here is the Info about my system:

Gallery URL = http://zeltlager2012.kjr-rd-eck.de/gallery2/main.php
Gallery-Version = 2.3.2 Kern 1.3.0.2
API = Core 7.54, Modul 3.9, Motiv 2.6, Eingebettet 1.5
PHP-Version = 4.4.9 cgi-fcgi
Webserver = Apache
Datenbank = mysqlt 5.0.91-log, lock.system=flock
Werkzeuge = ArchiveUpload, Exif, Getid3, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail
Beschleunigung = partial/900, none/0
Betriebssystem = Linux infong 2.4 #1 SMP Tue Jan 17 02:58:41 UTC 2012 i686 GNU/Linux
Standard-Motiv = matrix
gettext = Aktiviert
Sprache = de_DE
Browser = Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Zeilen in der GalleryAccessMap Tabelle = 11
Zeilen in der GalleryAccessSubscriberMap Tabelle = 210
Zeilen in der GalleryUser Tabelle = 2
Zeilen in der GalleryItem Tabelle = 208
Zeilen in der GalleryAlbumItem Tabelle = 3
Zeilen in der GalleryCacheMap Tabelle = 200

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Mon, 2012-07-23 10:53

Can you create a phpinfo for me to see?
FAQ: How do I create a phpinfo page?

-s

MacDidi

Joined: 2003-05-01
Posts: 6

Posted: Mon, 2012-07-23 12:10

Hi!

This is the link:

http://www.zeltlager2012.kjr-rd-eck.de/gallery2/phpinfo.php

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Mon, 2012-07-23 13:19

Ok, everything looks fine there.
Put gallery into debug mode and try to visit the Site-Administration -> Erweiterungen
Copy/paste the debug info to a txt file and attatch it here.
FAQ: How to set/use Gallery in debug mode?

Also check server error_log files for clues and you can use a tool like firebug to look for javascript errors and network responses.

Lastly you can PM me w/ admin credentials and I can try viewing the page through firebug.

-s

MacDidi

Joined: 2003-05-01
Posts: 6

Posted: Mon, 2012-07-23 14:16

This is the debug-output.

I fear I have no direct access to server log-files.

I could send you my access- data to the 1&1-Configpages where I can config everything I normally need. Or do you just need the Gallery-Admin-Data?

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Mon, 2012-07-23 14:55

Usually the only way to diagnose blank pages (server 500 errors) is by looking to the logs
http://codex.gallery2.org/Gallery2:FAQ#What_is_the_webserver_error_log.3F

but we do know some of the causes that others have revealed.
try clearing the top 7 caches in http://www.zeltlager2012.kjr-rd-eck.de/gallery2/lib/support

run the upgrader to step2 system checks and relay any issues gallery reports http://www.zeltlager2012.kjr-rd-eck.de/gallery2/upgrade

How did you install gallery? did you use your host's one-click-install? or Gallery2's pre-installer? or our recommended installation method(unzip->upload->install)?

Also 1&1 has know issues and are not held in high regard with many php projects.

I'm trying to give you as much info to resolve this so we don't have to reply back and forth so much.
So please try all of these steps.

-s

MacDidi

Joined: 2003-05-01
Posts: 6

Posted: Mon, 2012-07-23 15:24

First many thanks for your help.

I will try the other steps later. For now it is running with the homepage of our summercamp and I have no time for long hunts

I used the recommended installation method (unzip->upload->install).

I started the upgrader and now he works for more than five minutes on step two without showing any step forward. Is this normal?

Greetings

Ralf

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Mon, 2012-07-23 15:43

Quote:

I started the upgrader and now he works for more than five minutes on step two without showing any step forward. Is this normal?

No.

I think you will have to get a look at the server error_log. You may have to ask your host.

-s

MacDidi Joined: 2003-05-01 Posts: 6	Posted: Sun, 2012-07-22 11:20
	Hello! I use Gallery 2.3.2 and wanted to configure it to use another Theme than Matrix (Carbon). There are several several Themes in the Theme-Directory, even Carbon. I read that I have to activate the desired Themes via the option Site-Administration - Erweiterungen. But then I get an empty page and dont know how to proceed. What do I do wrong? Greetings Ralf
	XUser login Username: * Password: * Create new account Request new password
suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Sun, 2012-07-22 13:22
	Do the other admin pages work? The most common error is memory limitation You can try to squeeze out more memory from your host by adding a line to your gallery2/config.php just after line 28 `@ini_set('display_errors', 0);` add: `@ini_set('memory_limit', '64M');` See if that helps as some hosts do not allow this or don't like it anyways. -s

susancalf Joined: 2012-07-22 Posts: 1	Posted: Sat, 2012-07-28 16:26
	suprsidr wrote: Do the other admin pages work? The most common error is memory limitation You can try to squeeze out more memory from your host by adding a line to your gallery2/config.php just after line 28 `@ini_set('display_errors', 0);` add: `@ini_set('memory_limit', '64M');` See if that helps as some hosts do not allow this or don't like it anyways. -s It happened for my two sites hosted on same host, and the problem was the memory limitation. Increasing the memory will work for sure as stated by suprsidr. ---------------------- snel afvallen

MacDidi Joined: 2003-05-01 Posts: 6	Posted: Mon, 2012-07-23 09:08
	Hi - seems not to change anything. The other Admin-Pages seem to work - I haven't tested every option yet.

MacDidi Joined: 2003-05-01 Posts: 6	Posted: Mon, 2012-07-23 09:15
	Here is the Info about my system: Gallery URL = http://zeltlager2012.kjr-rd-eck.de/gallery2/main.php Gallery-Version = 2.3.2 Kern 1.3.0.2 API = Core 7.54, Modul 3.9, Motiv 2.6, Eingebettet 1.5 PHP-Version = 4.4.9 cgi-fcgi Webserver = Apache Datenbank = mysqlt 5.0.91-log, lock.system=flock Werkzeuge = ArchiveUpload, Exif, Getid3, jpegtran, LinkItemToolkit, NetPBM, SquareThumb, Thumbnail Beschleunigung = partial/900, none/0 Betriebssystem = Linux infong 2.4 #1 SMP Tue Jan 17 02:58:41 UTC 2012 i686 GNU/Linux Standard-Motiv = matrix gettext = Aktiviert Sprache = de_DE Browser = Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1 Zeilen in der GalleryAccessMap Tabelle = 11 Zeilen in der GalleryAccessSubscriberMap Tabelle = 210 Zeilen in der GalleryUser Tabelle = 2 Zeilen in der GalleryItem Tabelle = 208 Zeilen in der GalleryAlbumItem Tabelle = 3 Zeilen in der GalleryCacheMap Tabelle = 200

suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Mon, 2012-07-23 10:53
	Can you create a phpinfo for me to see? FAQ: How do I create a phpinfo page? -s

MacDidi Joined: 2003-05-01 Posts: 6	Posted: Mon, 2012-07-23 12:10
	Hi! This is the link: http://www.zeltlager2012.kjr-rd-eck.de/gallery2/phpinfo.php

suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Mon, 2012-07-23 13:19
	Ok, everything looks fine there. Put gallery into debug mode and try to visit the Site-Administration -> Erweiterungen Copy/paste the debug info to a txt file and attatch it here. FAQ: How to set/use Gallery in debug mode? Also check server error_log files for clues and you can use a tool like firebug to look for javascript errors and network responses. Lastly you can PM me w/ admin credentials and I can try viewing the page through firebug. -s

MacDidi Joined: 2003-05-01 Posts: 6	Posted: Mon, 2012-07-23 14:16
	This is the debug-output. I fear I have no direct access to server log-files. I could send you my access- data to the 1&1-Configpages where I can config everything I normally need. Or do you just need the Gallery-Admin-Data?

suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Mon, 2012-07-23 14:55
	Usually the only way to diagnose blank pages (server 500 errors) is by looking to the logs http://codex.gallery2.org/Gallery2:FAQ#What_is_the_webserver_error_log.3F but we do know some of the causes that others have revealed. try clearing the top 7 caches in http://www.zeltlager2012.kjr-rd-eck.de/gallery2/lib/support run the upgrader to step2 system checks and relay any issues gallery reports http://www.zeltlager2012.kjr-rd-eck.de/gallery2/upgrade How did you install gallery? did you use your host's one-click-install? or Gallery2's pre-installer? or our recommended installation method(unzip->upload->install)? Also 1&1 has know issues and are not held in high regard with many php projects. I'm trying to give you as much info to resolve this so we don't have to reply back and forth so much. So please try all of these steps. -s

MacDidi Joined: 2003-05-01 Posts: 6	Posted: Mon, 2012-07-23 15:24
	First many thanks for your help. I will try the other steps later. For now it is running with the homepage of our summercamp and I have no time for long hunts I used the recommended installation method (unzip->upload->install). I started the upgrader and now he works for more than five minutes on step two without showing any step forward. Is this normal? Greetings Ralf

suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Mon, 2012-07-23 15:43
	Quote: I started the upgrader and now he works for more than five minutes on step two without showing any step forward. Is this normal? No. I think you will have to get a look at the server error_log. You may have to ask your host. -s

Activating Themes not possible

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