Error Message When uploading Thumbnail To Video

ewalton

Joined: 2011-08-13
Posts: 20

Posted: Sat, 2012-11-03 07:43

Hello,

A problem recently sprung up where I get an error message when trying to upload a thumbnail Image to accompany a video file.

Here is the error message that I get:

n error has occurred while interacting with the platform.

The exact nature of the platform error is unknown. A common cause are insufficient file system permissions. This can happen if you or your webhost changed something in the file system, e.g. by restoring data from a backup.
Back to the Gallery

Error Detail -
Error (ERROR_PLATFORM_FAILURE)
in modules/thumbnail/classes/ThumbnailImage.class at line 214 (GalleryCoreApi::error)
in modules/thumbnail/classes/ThumbnailHelper.class at line 237 (ThumbnailImage::create)
in modules/thumbnail/CustomThumbnailOption.inc at line 90 (ThumbnailHelper::addItem)
in modules/core/ItemEdit.inc at line 103 (CustomThumbnailOption::handleRequestAfterEdit)
in main.php at line 250 (ItemEditController::handleRequest)
in main.php at line 104
in main.php at line 88
System Information
Gallery version 2.3.1
PHP version 5.2.12 cgi-fcgi
Webserver Apache/1.3.42 (Unix) mod_ssl/2.8.31 OpenSSL/0.9.8k mod_fastcgi/2.4.2
Database mysqli 4.1.14
Toolkits Thumbnail, NetPBM, Gd
Operating system Linux hostingprod.com 2.6.32-220.23.1.el6.YAHOO.20120713.x86_64 #1 SMP Fri Jul 13 11:40:51 CDT 2012 x86_64
Browser Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.60 Safari/537.11

This process worked fine the last time I uploaded a video just over a month ago, and I have not made any changes to Gallery since that time.
The web hosting service also claims that they did not make any changes, or any restorations as noted in the error message.

The new video plays fine, but there is no thumbnail.

Please see the videos on the site: http://edvaldivia.com/gallery2/main.php?g2_itemId=321

Thank you for your help.

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Sat, 2012-11-03 13:14

As always we first clear the cache FAQ: How can I clear cached data?

Then make sure you have the right filesystem permissions for the storage directory.
FAQ: How can I fix the filesystem permissions of the Gallery storage folder?

-s
________________________________
All New jQuery Minislideshow for G2/G3

ewalton

Joined: 2011-08-13
Posts: 20

Posted: Sun, 2012-11-04 07:18

Ok, I deleted both the database and the template caches, then a recursive permission change on g2data. I still cannot add a new thumbnail to the last video that I uploaded.
Thanks again for your help/

suprsidr

Joined: 2005-04-17
Posts: 8339

Posted: Sun, 2012-11-04 14:41

ERROR_PLATFORM_FAILURE
means either the server cannot write to g2data, or the DB is having issues.

Check your DB for crashed tables

-s
________________________________
All New jQuery Minislideshow for G2/G3

ewalton Joined: 2011-08-13 Posts: 20	Posted: Sat, 2012-11-03 07:43
	Hello, A problem recently sprung up where I get an error message when trying to upload a thumbnail Image to accompany a video file. Here is the error message that I get: n error has occurred while interacting with the platform. The exact nature of the platform error is unknown. A common cause are insufficient file system permissions. This can happen if you or your webhost changed something in the file system, e.g. by restoring data from a backup. Back to the Gallery Error Detail - Error (ERROR_PLATFORM_FAILURE) in modules/thumbnail/classes/ThumbnailImage.class at line 214 (GalleryCoreApi::error) in modules/thumbnail/classes/ThumbnailHelper.class at line 237 (ThumbnailImage::create) in modules/thumbnail/CustomThumbnailOption.inc at line 90 (ThumbnailHelper::addItem) in modules/core/ItemEdit.inc at line 103 (CustomThumbnailOption::handleRequestAfterEdit) in main.php at line 250 (ItemEditController::handleRequest) in main.php at line 104 in main.php at line 88 System Information Gallery version 2.3.1 PHP version 5.2.12 cgi-fcgi Webserver Apache/1.3.42 (Unix) mod_ssl/2.8.31 OpenSSL/0.9.8k mod_fastcgi/2.4.2 Database mysqli 4.1.14 Toolkits Thumbnail, NetPBM, Gd Operating system Linux hostingprod.com 2.6.32-220.23.1.el6.YAHOO.20120713.x86_64 #1 SMP Fri Jul 13 11:40:51 CDT 2012 x86_64 Browser Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.60 Safari/537.11 This process worked fine the last time I uploaded a video just over a month ago, and I have not made any changes to Gallery since that time. The web hosting service also claims that they did not make any changes, or any restorations as noted in the error message. The new video plays fine, but there is no thumbnail. Please see the videos on the site: http://edvaldivia.com/gallery2/main.php?g2_itemId=321 Thank you for your help.
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suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Sat, 2012-11-03 13:14
	As always we first clear the cache FAQ: How can I clear cached data? Then make sure you have the right filesystem permissions for the storage directory. FAQ: How can I fix the filesystem permissions of the Gallery storage folder? -s ________________________________ All New jQuery Minislideshow for G2/G3

ewalton Joined: 2011-08-13 Posts: 20	Posted: Sun, 2012-11-04 07:18
	Ok, I deleted both the database and the template caches, then a recursive permission change on g2data. I still cannot add a new thumbnail to the last video that I uploaded. Thanks again for your help/

suprsidr Joined: 2005-04-17 Posts: 8339	Posted: Sun, 2012-11-04 14:41
	ERROR_PLATFORM_FAILURE means either the server cannot write to g2data, or the DB is having issues. Check your DB for crashed tables -s ________________________________ All New jQuery Minislideshow for G2/G3

Error Message When uploading Thumbnail To Video

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