Unable to print to shutterfly. Shutterfly reports error about non-JPEG image URL

Hobbieman

Joined: 2003-12-11
Posts: 16
Posted: Wed, 2013-01-02 17:43

Hi,

I never did try it before, but today, when I clicked on the "Print on Shutterfly.com" link that appears on the side menu of each photo's page, I get the following error:

Cannot process non-JPEG image URL [http://mysite_address/path_to_gallery/main.php?g2_view=core.DownloadItem&g2_itemId=11849]

As it is clear, the above URL does not refer to the actual photo file: it refers to the php script which can find the photo given the item id. So, do I need to enable a module that will allow the URL sent by G2's "print to shutterfly" feature to reflect the actual location (i.e. URL) of the image?

Or has shutterfly changed/broken something recently? :-)

Thanks!


Gallery version = 2.2.1 core 1.2.0.1
PHP version = 5.2.6 apache2handler
Webserver = Apache/2.2.11
Database = mysqli 5.0.77
Toolkits = ArchiveUpload, Exif, Ffmpeg, NetPBM, ImageMagick
Operating system = Linux
Default theme = matrix
gettext = enabled
Browser = Mozilla/5.0 (X11; U; Linux i686; en-US;) Gecko/2009042708 Firefox/3.0.10
 
Dayo

Joined: 2005-11-04
Posts: 1642
Posted: Wed, 2013-01-02 17:50

Best bet is to ask shutterfly.

--
dakanji.com
 
Hobbieman

Joined: 2003-12-11
Posts: 16
Posted: Wed, 2013-01-02 18:03

Well, I am actually interested to know if this has ever worked on G2; and if it did work before, did it do so by sending the URL to the PHP script or the URL to the photo file?

If anyone had/has this working, could you please let me know?

Thanks.
 
Dayo

Joined: 2005-11-04
Posts: 1642
Posted: Wed, 2013-01-02 18:40
Dayo wrote:
Best bet is to ask shutterfly.

--
dakanji.com
 
Hobbieman

Joined: 2003-12-11
Posts: 16
Posted: Thu, 2013-01-03 00:54

:-)

Dayo, you would not happen to know how to get in touch with the technical team at Shutterfly?

I registered as a shutterfly developer and I tried emailing

but the email bounced saying delivery to the account is restricted.
 
Dayo

Joined: 2005-11-04
Posts: 1642
Posted: Thu, 2013-01-03 09:22

Not specifically but in your shoes, I'll do the following:

1. Carry out a google search for their website address
2. Navigate to the website
3. Look for contact/help options on the website
4. Use these knowing that if the first contact can't help, they'll pass it on.

--
dakanji.com
 
Hobbieman

Joined: 2003-12-11
Posts: 16
Posted: Fri, 2013-01-04 04:47

Thanks Dayo.

I know it may have seemed to you like I was being lazy or am an idiot or both. But I honestly was just asking if you had experience working with them.

Thanks for you help and patience.
 
suprsidr
suprsidr's picture

Joined: 2005-04-17
Posts: 8339
Posted: Fri, 2013-01-04 05:36

@Hobbieman a couple of things here.

Quote:
Gallery version = 2.2.1

looks like you are using an outdated version of G2, current version is 2.3.2

Also the shutterfly module has not been updated since 2008, I'm thinking the shutterfly API may have changed.

It obviously worked at one time.

As this is open source, and you seem to want it to work again - fix it and share w/ the rest of the community.

-s
________________________________
All New jQuery Minislideshow for G2/G3
 
Dayo

Joined: 2005-11-04
Posts: 1642
Posted: Fri, 2013-01-04 08:55

@Hobbieman

I have never personally worked with or used ShutterFly. As suprsidr said, the module obviously worked at some point or there would have been little point in releasing it.

Bear in mind that ShutterFly was most likely involved in developing the module or maybe even developed it themselves.

So I still believe that contacting Shutterfly will give you the best pointers even if they had nothing to do with it and it is difficult to see why that should be such an issue.

BTW, do update your Gallery.
This is a far more important issue than some module functionality.
Get a copy of v2.2.6 and update to this and then move to v2.3.2 afterwards.

--
dakanji.com
 
Hobbieman

Joined: 2003-12-11
Posts: 16
Posted: Fri, 2013-01-04 21:27

Thanks folks. I have contacted the general customer mailbox at Shutterfly. But based on their initial response, I am not sure I am gonna get anywhere.

If I do get something useful back from them, rest assured I will take a shot at fixing the issue and, if successful, contribute the fix back to the G2 community.

Yes: I am a bit outdated on the G2 version. I plan on updating soon.

Thanks.