Getting disheartened..
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Breigh
Joined: 2004-08-10
Posts: 25 |
Posted: Sun, 2004-08-29 09:06
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Sorry to rant here but I need advice. I had it for quite a while with no problems at all and then.. wham! Every time I turn around there is an issue. Now, I can't upload pictures at all, I get error after error and I really don't understand half of what I'm seeing. My husband is getting tired of trying to figure it out and having to call our host all the time just to have them tell us it must be a problem with the program. (which it was on my first occasion I was having trouble uploading and it turned out to be some kind of bug in the gallery prog that caused me to go over my quota with my host.) I find it hard when I am on the troubleshooting forum because it's all so technical and I don't understand a lot of it but don't want to look stupid. Isn't there any way to make gallery a little more... I dunno, idiot proof? Easier for just the day to day Joe (or Jane) who just wants to put up some pics but doesn't really know much about PhP etc? I don't mean to be a whiner but I love the gallery and it's proving to be a bit more trouble than it's worth at the moment :/ Any advice would be appreciated... I've spent all morning trying to upload pics and going to the FAQ etc and the only results I've had is coming really close to throwing my laptop out the window.. grrr. Thanks. |
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Posts: 13451
The issue you had earlier, was not a bug in Gallery. It was a problem with your hosts setup, and there is not much we can do about that. We try to make things as easy as possible, but with all the possible settings your host may or may not have enabled/disabled makes it difficult for us too
Posts: 25
Oh, my husband said that it was some problem with the gallery which was causing it to not delete some pictures so they built up in some temp dir. Don't ask me, he knows what he's talking about, but he lost me after a while. What it all added up to though when he figured it out and talked to my host was that it was the program triggering this, not the host. *Shrugs*
Posts: 13451
Breigh, i'll offer a simple explanation
I'll try at least
Files uploaded to your Gallery is created on the host server by the account that your webserver runs as, and normally does not count against your users quota. Thats the only way the files can be created by Gallery in the fist place. So, the error was that the user-account that the webserver runs as, had a quota on it and had filled that up. So, it really wasn't your account that had the problem at all.
There is no way for Gallery to know if there is a limitation on the webserver account, so there is not much we can do to remedy this in the Gallery code. If you host did regular cleanup of their temporary files, this would not have been a problem, but since there was an issue, and you naturally tried to upload the files got left behind.
Posts: 25
So it IS the host afterall! Argh
I think my husband just doesn't want me to know that because he knows I'll get sick of them and want to switch and that's too much hassle! *laugh*