Would you like one of the Gallery developers to help with your site?
We've tried to make Gallery as easy as possible to install, but
if you have never used FTP, are new to computers or are just
having problems, then we can install it for you. If you want to
contribute a little bit back to Gallery by hiring the services
of the people who have worked hard to build it, then this is the
place to be.
If you feel that the prices here are too expensive, remember
that the forums
are a 100% free alternative. The core developers who perform
paid installation and maintenance also provide free support in
the forums (though paid support is a higher priority).
Any work performed on your behalf will be done by one of the
trusted core Gallery developers. We are intimately familiar
with the Gallery product and have each done many, many
installations. We will not cause any harm to your system, nor
will your authentication information be shared without your
express permission. It is what it is; you can take it or leave
it. In fact, we don't want you to pursue this option unless you
really understand that you're sending your username and password
to somebody that you've only read about on a website .
Legalese : We're providing paid support as a service to
our users. The fees that we charge bring in some useful cash
that helps fuel the project, but we're not in it to make a lot
of money. Therefore, we can't afford to have any liability in
the case where something goes wrong. We're going to do our
best to make sure that we don't damage your system in any
way, but in the extremely remote case where something goes wrong
(your data gets deleted, your personal information gets leaked,
your site gets defaced) we can accept no liability. You'll need
to agree to this below. This has never happened, but in case
you're the first instance we can't afford to get sued over it.
For installations, you should first visit the requirements
page and make sure that gallery will install on your system.
If it will, then you are all set. If you don't know what
FTP or SSH is, please contact your ISP or system
administrator and ask them for details.
Price List
(all prices in US dollars)
Standard Gallery 3 install, or upgrade existing Gallery 3 to the latest version.
$50 flat rate
Upgrade Gallery 1 to Gallery 3
$75 for the first hour, $50 for each additional hour
$75 minimum
Standard Gallery 2 install or upgrade Gallery 2 to the
latest version including requested skins and
languages
$75 flat rate
Upgrade Gallery 2 to Gallery 3
$75 for the first hour, $50 for each additional hour
$75 minimum
Upgrade Gallery 1 to Gallery 2
$75 for the first hour, $50 for each additional hour
$75 minimum
Fixing broken or misconfigured Gallery
$75 for the first hour, $50 for each additional hour
$75 minimum
Fixing broken albums (not always possible)
$75 for the first hour, $50 for each additional hour
$75 minimum
Other Requests
At the moment we are not accepting requests to do other types of
work than what is listed above. We frequently receive requests
to do custom work on Gallery and while that's interesting to us,
we don't have the bandwidth to work on it properly. It's a more
effective use of our time to work on the Gallery core product
and try to provide improvements to the product for everybody.
If this situation changes, we'll update the above price list
accordingly.
Payment
Payment is in advance, and is made directly to the developer.
Individual developer's have their own preferences, but they
will all accept payment via PayPal . For work by the
hour, a minimum payment (typically one hour's work) will need
to be made before work can commence.
If work agreed on cannot be completed, then a full or partial
refund will be made. Note that if you request a standard
Gallery installation, and your host does not meet the minimum
requirements, you may not receive any refund (at the
discretion of the developer).
Any work done to your site may be used in next release of
Gallery. You may request that customizations not be released
into Gallery source, but this would require the agreement of
the developer and may cost significantly more.
How It Works
It's pretty simple. Fill out the form below and try to provide
enough detail that we can understand the problem without having
to ask a lot of follow-up questions. If you can't answer all
the questions (like about the operating system or the version of
PHP) then take a guess and discuss it in the additional details
box. Do not include any passwords in the help request!
We'd rather not have your sensitive data in our database if we
can avoid it. This is for your protection.
Your request will go into our database and you'll receive a
confirmation code (both in the browser and to the email address
you specified). Within 4 days, one of our developers will
contact you to discuss the problem and send you payment
information. You'll know that the developer is legitimate
because he or she will include your confirmation code in the
email. You will then be instructed to send your server
authentication information to this developer via email. The
developer will stay in touch with you through the process of
resolving your request. If you don't hear back from a developer
within 4 days, you can send us an email to follow
up. Include your confirmation code in that email so that we can
look you up in our records.
Help Request Form
If you want to request a particular developer, please make a
mention of that in Additional Details box. If they are
available, and have the skills for your request, then we will
endeavour obtain them for you.
Your Name: *
Email Address: *
Email Address (confirm) : *
Your Requirements: *
Install Gallery 3.x Upgrade Gallery 3.x to latest version of 3.x Upgrade Gallery 2.x to 3.x Upgrade Gallery 2.x to latest version of 2.x Upgrade Gallery 1.x to 3.x Upgrade Gallery 1.x to 2.x Install Gallery 2.x Fix Broken Gallery Fix Corrupted Albums
Operating System: *
Linux Windows (NT, XP, 2K) FreeBSD, NetBSD, OpenBSD, BSDi Other (tell us in the details box)
Additional Details (optional) Do not include passwords! :
By opening this ticket you agree that you will not hold the
Gallery project or any of the gallery team members liable
for harm of any kind that may come out of the work that
they perform at your request.
After submitting this ticket you will receive an email from
paid-support@gallery.menalto.com . Please make sure that
this addresss is not spam blocked!
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