Cannot login to gallery
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Wed, 2008-09-10 05:40
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All interested parties: Postscript after napping on the issue: Things you can try:
In the mean time you can download Firefox here, or Firefox portable from Portable.apps as a temporary, or even not-so-temporary solution. Additional references: |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Wed, 2008-09-10 05:26
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Ok, so much for MY thought process... I just installed G2v224 from scratch, new database, empty data folder etc. Same results, I couldn't log on using IE v7 but had no problem from work with IE v6. So it would appear this is not directly an issue with some difference between v224 and v225. Of course I don't understand changes that might be made to something somewhere during the upgrade process to either v225 or the rc version I tried that might not have been undone. That doesn't sound likely to me, but as I've said before I'm not a guru by any stretch. @GravityArc |
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GravityArc
Joined: 2003-02-27
Posts: 54 |
Posted: Wed, 2008-09-10 05:32
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@Gork: I'm still on 2.2.4. I only started using Gallery Remote when the problems showed up. I normally use the XP upload publish (which doesn't work with this problem). BTW for all, I changed my MTU from 1500 to 1400 (as suggested in one of the Google articles) and that didn't seem to help. |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Wed, 2008-09-10 06:50
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Well that pretty much blows holes in every last theory I had. (I'm not sure how I thought everything was working fine with IE7 before I upgraded G2 from v224 - I still recall using it fine with v224 on IE7! /sigh) I'll stop trying to mess around with Gallery Remote as a possible problem and will stop considering the possibility that v2.3rc1 caused any lingering problems somehow. If I can come up with any other ideas I'll play around with things and post the results here. I'll keep following the thread as well. If I can help with trying anything else out do let me know. |
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mbmarquart
Joined: 2008-09-12
Posts: 7 |
Posted: Fri, 2008-09-12 16:36
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Greetings! I've solved the problem, at least on two of my machines... I tried everything, including: After using anonymouse.org worked, I used 2 different machines to login to or at least attempt to login to my gallery. I noticed the one without the GoogleT5 in the header information was working and the only other two difference was that InfoPath was 1 on the working machine and 2 on the one that was not. The .Net Frameworks were slightly different but I was/am also throwing into the mess 3 different Operating Systems. Figuring the Google Toolbar was the easiest to deal with, I removed it from the Windows XP Pro machine first, in other words, uninstalled from Add/Remove Programs in the control panel, restarted the browser and Boom - it worked. I turned over to the Windows 2008 Server machine and did the same thing, uninstalling Google Toolbar. Boom, that worked too. I've not yet dove into why or what the version differences are between the previous version of the toolbar and the one that auto-updated but for now, it has solved my problem and I can move forward with testing - it may not be a bad idea to see if we can't find something on Google's Groups or start a thread in hopes to get something from Google on potential causes. Anyhow...I hope that helps some of you! On a side note, I installed a previous version of the toolbar and it worked as well, so evidently it is something with the T5. |
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CaptainMorgan
Joined: 2006-07-17
Posts: 23 |
Posted: Sat, 2008-09-13 01:47
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If this helps anyone, I was having the same problem and I tried everything I could find here on how to reset the password and nothing worked. EXCEPT changing browsers. I found that it worked for me after I tried to login via Firefox 2 versus Firefox 3. It could likely be something with the add-ons, as already mentioned, but I wasn't willing to keep shutting off/on my installed F3 add-ons, so I just keep F2 installed and use it whenever I need to do admin work. I can note that add-on's or not, I experienced other problems in other applications using F3 when it first came out, and this was when I used no add-ons - so there also the possibility that there's something in the F3 code that doesn't agree with G2. Holy crap, I nearly had a heart attack when I couldn't get in after trying everything I could find in these forums... good luck. |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Sat, 2008-09-13 03:25
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Thanks mbmarquart... I had actually thought about uninstalling Google Toolbar just to see what would happen but figured that was somehow taken care of when I started IE with no addons etc enabled. But, apparently not. I had the same results as you - I completely uninstalled Google Toolbar using the add/remove programs applet in WinXP and was able to log on to Gallery2 with no problems. I wasn't even aware there had been an update to toolbar - I have to admit I'm very bad and don't keep track of what it's doing like I do most other programs. Probably the WORST company to trust, eh? Now I want to know WHY Google Toolbar is causing this problem, but as you say that sounds like something Google needs to figure out if they want to continue to glean their all important data from us Gallery2/IE users. |
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GravityArc
Joined: 2003-02-27
Posts: 54 |
Posted: Sat, 2008-09-13 03:35
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Holy crap I can't believe it was the stupid toolbar all this time!!! Ugh! I uninstalled and also have no problems logging in anymore! Wow...so strange... Okay, so I uninstalled Google Toolbar v5BETA and installed Toolbar v4 and I AM able to login. So it's the stupid beta...ugh...if you want the previous version, go here: http://toolbar.google.com/T4/index_pack_xp.html Can someone else confirm that they ARE having the problem with v5 and are NOT having the problem with v4? SOLUTIONS ARE GOOD!!! :D |
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mbmarquart
Joined: 2008-09-12
Posts: 7 |
Posted: Sat, 2008-09-13 03:57
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I'm with you GravityArc, v4 works as well as v3 does too. So all things point towards v5 Beta - hopefully it is something the fix prior to the official release. I'm going to do a little dabbling in v4 to see if there is something that auto-updates as well as see if something in v5 handles cookies and browser information differently. I would expect this from a Microsoft Live toolbar or a Hotbar or something...but NOT a Google Toolbar. |
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floridave
Joined: 2003-12-22
Posts: 27300 |
Posted: Sat, 2008-09-13 04:13
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Thanks for the great detective work guys! Dave |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Sat, 2008-09-13 06:37
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@GravityArc @floridave (And thank GOD I can edit my posts here...) EDIT: (lol) The version I "downgraded" to: |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Sat, 2008-09-13 09:32
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Back, and with bad news... I rebooted and the issue came back. I had Google Toolbar completely uninstalled on one computer and had uninstalled v5 and reinstalled v4 of the Google Toolbar on the other before rebooting. Both computers won't let me log back in to Gallery2 after rebooting them. Ugh. EDIT: |
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mbmarquart
Joined: 2008-09-12
Posts: 7 |
Posted: Sat, 2008-09-13 11:43
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.Gork, interested in your scenario of the problem resurfacing after rebooting, I went through what you just did, uninstalling/reinstalling and rebooting and currently have v4 installed and am able to get in using IE7? |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Sat, 2008-09-13 11:57
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Well, I just came back to add a "disregard post" to my last post, though I'm still a bit confused about what's going on over here - some kind of a bug somewhere within the apps that work together to make Gallery2 work... But I'm not smart enough to figure it out and I'm giving up. I ran into several errors trying to upload a large movie file to my Gallery2 site and ended up with a re-produceable error I couldn't get around without a full new install of Gallery2 (using my same database and data folder). I can't really say where the problem occurred 'cuz I was trying so many different things to try to upload the large file, including updating the php config file and trying most of the options available in the Gallery2 interface. I guess I confused something by trying too many options to upload the file! After installing Gallery2 afresh everything works fine, using Google Toolbar v4.x on both systems even after rebooting. Of course, my themes and what have you in Gallery2 are all reset, but it's a small price to pay for feeling like perhaps things are working again. So I'm back to being in agreement with regard to Google Toolbar v5beta causing the issue. Now I have FF, Safari and IE installed on my VMware system. lol |
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Sun, 2008-09-14 00:44
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Gork wrote:
@floridave See the "edit" link at the bottom of the page you just wrote? Just after you save it. I just edited this post to include this line |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Sun, 2008-09-14 06:10
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fwiw... I'm sitting on a different computer at work today and noticed that I couldn't log in to my Gallery2 page. This is on IE6 with Google Toolbar v5beta installed. I "downgraded" Google Toolbar to v4 and it works fine. @trbailey |
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valiant
Joined: 2003-01-04
Posts: 32509 |
Posted: Sun, 2008-09-14 22:34
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Gork, GravityArc, mbmarquart: We're trying to reproduce this issue and it would be great to get more detailed information from you. - Which exact G2 version are you using? http://cordic.org/testing/gallery2/main.php Thank you! -------------- |
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floridave
Joined: 2003-12-22
Posts: 27300 |
Posted: Mon, 2008-09-15 01:31
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Quote:
Can you reproduce the problem with the below mentioned Gallery 2 installation? Yes: Quote:
OS Name Microsoft Windows XP Home Edition IE version: Quote:
Version 7.0.5730.11 Steps to reproduce: Dave |
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GravityArc
Joined: 2003-02-27
Posts: 54 |
Posted: Mon, 2008-09-15 02:55
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valiant wrote:
- Which exact G2 version are you using? Gallery version = 2.2.4 core 1.2.0.6 valiant wrote:
- Which G2 theme are you using? Default theme = matrix valiant wrote:
- Can you reproduce the problem with the below mentioned Gallery 2 installation? No Google Toolbar: Everything Works Windows Info: Windows XP Professional v2002 Service Pack 3 Let me know if you need any more info (client-side tcpdump, etc). |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Mon, 2008-09-15 06:09
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valiant wrote:
Can you reproduce the problem with the below mentioned Gallery 2 installation? Aye. I have reproduced the problem on a machine at work running IE6 on WinXP SP3, a machine running on IE7 on WinXP SP3 at home and on a VMware virtual machine running WinXP SP3 with IE7. The following is the information from my actual computer at home. This is the one which runs Gallery2 on IIS, and my main test platform from IE with this issue as well. The information comes from MY installation of Gallery2: Gallery version = 2.2.5 core 1.2.0.7 I was able to get MY Gallery2 installation to work properly on all three platforms with no Google Toolbar installed. I was able to get Gallery2 to work properly on all three platforms with Google Toolbar v4 installed. Gallery2 would not work on any of the three platforms with Google Toolbar v5beta installed. Using the link you provided for testing purposes on my IE7 WinXP VMware installation: No Google Toolbar: Works fine Installed Google Toolbar v5.0.2000.5344, restarted IE: Unable to log in Uninstalled Google Toolbar v5.x via the add/remove programs option in the control panel. Restarted IE and was again able to log on to the test site (GTB not installed at this point). Installed Google Toolbar v4.0.1602.35650, restarted IE7: No problem logging in to the test site. If I forgot to post any information you asked for please let me know. (I'm a 911 operator and was interrupted about 1,384 times while trying to post this. lol) |
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mbmarquart
Joined: 2008-09-12
Posts: 7 |
Posted: Mon, 2008-09-15 13:53
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Greetings Again, Gallery2 Maintenance Information (Running in Google Chrome): Get system details; useful for copy/paste into G2 support forum. Gallery version = 2.2.5 core 1.2.0.7 Gallery2 Maintenance Information (Running in IE7): Gallery version = 2.2.5 core 1.2.0.7 Theme Information: Same Results with Matrix, Siriux and Modified Siriux With Google Toolbar v4 - Everything works normal (making sure the Google Updater does not automatically update the bar to v5) Worth mentioning, as I posted above the maintenance information from inside of Chrome, it's funny that it works okay in Chrome, presumably implementing similar technology and programming as the v5 Toolbar does but installation and use of the v5 Toolbar in IE wreaks havoc. |
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Mon, 2008-09-15 15:27
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Duplicated here on RC-1 as well. Interesting difference though. I cannot login to gallery using the Google 5 toolbar if I use the gallery login form. But I can login to wordpress and use gallery via the WPG2 sidebar login so it must be interaction betweenIE7, the google beta toolbar and G2. Ignoring Murphy as a magistrate, this could be occurring with other products or browsers too. When I do login to WPG2 my permissions are not correct so this also needs to be forwarded / checked in WPG2. I can see private albums but not their contents. Removing the toolbar corrects the login issue but messed up my cached images. We may not need the big guns (tcpdump) after all. Being a bit presumptuous, there must be an issue with the cookie being supplied at login. Either it's expiring too soon or it's incorrect in some other way because it effect WPG2 (access permissions) as well. This is really a nasty bug, especially for the devout IE7 / google toolbar user UPDATE: |
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valiant
Joined: 2003-01-04
Posts: 32509 |
Posted: Mon, 2008-09-15 16:14
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@all: @trbailey: |
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valiant
Joined: 2003-01-04
Posts: 32509 |
Posted: Mon, 2008-09-15 18:56
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Thanks all. The Google Toolbar team helped us identifying the actual problem. I've filed a bug: -------------- |
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Mon, 2008-09-15 22:13
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valiant wrote:
@all: I didn't see a user login for your link so I can't test it. Curiouser and curiouser..., very odd since it failed to validate through the unmentioned plugin as well. Even more curiouser, I used IE7 exclusively on vacation last month. The guest computers at Snowbird are restored every night to toss guests pictures and whatnot but every morning somebody installed a new version of both Yahoo and Google toolbars and I never had an issue. |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Tue, 2008-09-16 11:48
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Quote:
The Google Toolbar team helped us identifying the actual problem. Nice! I think it's neat when a big company like that can so willing to quickly assist. And thanks to the G2 developers as well, naturally. This has been my first need to post an issue and I've been happy with G2 and the helpful users as well. I'm a short timer in the Gallery world, moving up frm creating my own static HTML from well over 1,000 photos. |
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floridave
Joined: 2003-12-22
Posts: 27300 |
Posted: Tue, 2008-09-16 13:57
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Quote:
I think it's neat when a big company like that can so willing to quickly assist. I think it helps when members of the team are in the same building or campus as the 'big company'. Dave |
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CaCtus491
Joined: 2003-10-18
Posts: 19 |
Posted: Tue, 2008-09-16 14:13
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Just a quick note, I'm seeing this problem too with a relatively fresh install of XP and IE6 without Google toolbar ever have been installed. Login works fine from FF2, as well as Chrome. IE version is 6.0.2900.2180.xpsp_sp2_rtm.040803-215 Gallery install info: Gallery version = 2.3-RC1 core 1.2.36 |
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Gork
Joined: 2008-09-09
Posts: 85 |
Posted: Tue, 2008-09-16 15:54
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Quote:
members of the team are in the same building lol, Indeed! Uh-oh CaCtus491! I wonder when a fix is applied for the bug described if it will address your problem as well. It looks to me like it's something that would be problematic with other programs in addition to Google Toolbar. |
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loyukfai
Joined: 2004-11-29
Posts: 58 |
Posted: Tue, 2008-09-16 16:16
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Quote:
Problem: To go further, is it possible to implement a feature like Drupal's "Clean URLs"? |
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jayel2k
Joined: 2008-09-14
Posts: 8 |
Posted: Sun, 2008-10-05 14:53
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I'm having this login issue as well. I use IE7, I don't use any toolbars, Firefix, chrome, or any other addon programs. I wasn't able to get time to upload any pictures for about a week, and when I tried to log on tonight, I was taken right back to the logon page. 3 attempts later, I figured I better do the password recovery, just in case I had it wrong. I changed the password as required, but still can not log in to my gallery 2. I'm not sure where to find all the info that you want, but here's what I have now... I'll appreciate any help that you can give... ;-) EDIT - Gallery version 2.2.5 On my hosting site, it also says; I'm Diagonally Parked in a Parallel Universe! |
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Sun, 2008-10-05 17:06
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jayel2k wrote:
I'm having this login issue as well. I use IE7, I don't use any toolbars, Firefix, chrome, or any other addon programs. No such thing as a Parallel Universe. The "Universe" is actually a "Super Galaxy" and there are no parallels to reality, being all encompassing. I believe it was determined that there is a bug in the Gallery2 login code. See notes earlier in this thread. To correct the issue you need to upgrade to 2.2.6 or 2.3 RC-2, both of which apparently contain a fix for the login issue. Having performed the 2.3 upgrade several times I think you'll find 2.3 to be both more efficient and more feature rich. It runs much faster on my system. So far there have been no major bugs reported with 2.3 that I'm aware of. You can also do a minor upgrade to 2.2.6 to correct the login issue and a few others if you wish. 2.2.6 is a security update. I don't believe it contains any new features. |
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jayel2k
Joined: 2008-09-14
Posts: 8 |
Posted: Mon, 2008-10-06 01:08
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Thanks for the info. I downloaded the update to my computer, and spent the next several hours trying to figure out how to get it on the webhosts server. I'm computer & web savvy, but the hosting stuff is new & strange to me. When I first installed Gallery 2.2.5, the web host installed it for me. I just had to answer a couple of questions, and it was done. I was going to just install the newer version, but my host doesn't show that version. Any suggestions as to how I should proceed? Thanks! |
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nivekiam
Joined: 2002-12-10
Posts: 16504 |
Posted: Mon, 2008-10-06 03:23
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agoela
Joined: 2008-06-29
Posts: 25 |
Posted: Mon, 2008-10-06 04:19
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I had the exact same issue, if any one installed Google Toolbar 2.5 beta, it causes a problem with IE. I uninstalled Google Toolbar 2.5 and installed 2.4 and the issue was resolved. |
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Mon, 2008-10-06 16:32
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jayel2k wrote:
Thanks for the info. I downloaded the update to my computer, and spent the next several hours trying to figure out how to get it on the webhosts server. I'm computer & web savvy, but the hosting stuff is new & strange to me. When I first installed Gallery 2.2.5, the web host installed it for me. I just had to answer a couple of questions, and it was done. I was going to just install the newer version, but my host doesn't show that version.
See 2.3 install and upgrade instructions for more information. In rare cases you may need to remove the fantastico installation folder before uploading the upgrade, depending on the system. Just be sure to make a database backup when prompted. The backup is placed in your currently defined g2data directory. |
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pierre.goyette
Joined: 2007-10-17
Posts: 6 |
Posted: Mon, 2008-10-06 17:29
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I just installed Gallery 2.2.6 on Vista SP1. With IE7, on the same machine, I cannot login to Gallery. BUT, from my laptop which runs Vista SP1 and IE7, I *CAN* login to Gallery. Like others, I have tried a combination of options in IE7 but still cannot use IE7 on the same machine as Gallery to login. I can view things perfectly but can't login. This is quite annoying... |
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pierre.goyette
Joined: 2007-10-17
Posts: 6 |
Posted: Mon, 2008-10-06 17:38
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Well, re-reading the posts above carefully, I tried uninstalling the Google Toolbar and VOILA! I can now login to Gallery2. This was the Google Toolbar 5 Beta. I uninstalled and re-installed Google Toolbar 4.0.1602.35650 and all is fine. Hopefully this will help someone else... |
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jayel2k
Joined: 2008-09-14
Posts: 8 |
Posted: Tue, 2008-10-07 00:04
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I understand most of what you are saying, but I've never done this before. On your list, I'm really not sure what the first item means. Disable the rewrite module? Do I have to login to the Gallery first? If not, what directory do I find it in and how do I disable it? BTW, if I haven't said so before, I want you to know that I appreciate your input and help. Wouldn't it be easier to uninstall 2.2.5 and instal 2.6 instead? I'm Diagonally Parked in a Parallel Universe! |
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Tue, 2008-10-07 00:53
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jayel2k wrote:
I understand most of what you are saying, but I've never done this before. On your list, I'm really not sure what the first item means. Disable the rewrite module? Do I have to login to the Gallery first? Yes, as admin. Quote:
If not, what directory do I find it in and how do I disable it? it's a module. You login to gallery and look under Site Admin -> Plugins -> URL Rewriter Quote:
BTW, if I haven't said so before, I want you to know that I appreciate your input and help. You are welcome. Quote:
Wouldn't it be easier to uninstall 2.2.5 and instal 2.6 instead? That depends on you. If there is a 2.6 pre installer version that would work just fine. I wasn't aware 2.2.6 had been released as a pre installer yet for fantastico or whatever you use. It's a very recent release. The URL Rewriter makes the url look better and adds functionality. Note that on some sites the urls are "short" (they have no xxxx.php?blah.blah.blah). Apache has a rewrite module that enables them. Gallery uses that module, if it's available, to make pretty url's. Both url's point to the same thing but one looks nicer. If you haven't enabled it don't worry about it. |
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jayel2k
Joined: 2008-09-14
Posts: 8 |
Posted: Tue, 2008-10-07 01:30
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I asked: jayel2k wrote:
I understand most of what you are saying, but I've never done this before. On your list, I'm really not sure what the first item means. Disable the rewrite module? Do I have to login to the Gallery first? You said: trbailey wrote:
Yes, as admin. Well, there's the answer then. I hope that EVERYONE is paying attention. I can't log onto my Gallery, and they are telling me to log onto the gallery to effect a repair. HUH??? The whole reason for this thread was that I CAN'T LOG ON TO MY GALLERY. I'll just have to uninstall it and just post my pictures on my website using tables, or lists, or some such thing. I see now that I can be pretty much assured that if I update, or install the newer gallery, there will be more problems down the road. So, thanks, but no thanks. Gallery does not get any good reviews from me. Good-Bye gallery. |
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trbailey
Joined: 2007-04-16
Posts: 172 |
Posted: Tue, 2008-10-07 02:54
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jayel2k wrote:
I asked: If that's the way you feel. The reality is that Gallery is one of the most stable pieces of FREE software available, regardless of use. I think it's on the same plane as Debian Linux. None of the issues you relate here are difficult to solve. If you have FTP or MysqlAdmin access you can easily alter the config.php or admin login password. If you have the password and you can't login as a result of the recently discovered issue, you can use Firefox to login and upgrade. If you only have a handful of pictures it might not be worth running a full gallery. If, on the other hand, you have hundreds or thousands or tens of thousands or even hundreds of thousands of images, gallery is really the only sane choice. If you'll take the time to read through the codex you'll find solutions. As with most secure online software, you can reset the password without logging in using the reset link on the login form. Finally, if you can't login just uninstall gallery from your host cpanel and upload 2.3, then navigate to the url. It's that simple. Be sure to use your existing config.php, note the "make a copy" instruction above. Hosted sites often use shared databases and very difficult to remember database names and passwords. |
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